Kevin Read Email & Phone Number

British Columbia, Canada

Squamish

Provide project based consulting including:Research and reporting for specific market and operational processes, procurement of non-core business tools as well as business critical hardware Update and consolidate core business data to recognize opportunities for current and future products and clientsAssist in streamlining job specific process to improve.

Vancouver

• Developed ongoing connections with Xerox customer base at all levels. Worked seamlessly with internal partners to advance client relationships and quickly resolve concerns to ensure customer retention. Implemented.
• Directed the team of Field Operations Supervisors responsible for 60 Technicians supporting Xerox customers in BC and the Yukon. Accountable for multiple aspects of people management as determined by Xerox HR policy.
• Planned regional and local functions for employees, including annual kickoff meetings and local team gatherings.
• Designed and modified ongoing local training and mentoring programs to educate new technicians and upgrade skills of tenured technicians. Coordinated the required training resources and planning of event logistics.
• Key stakeholder on a pilot project to amalgamate LaserNetworks, a 3rd party hardware support company acquired by Xerox. Personally accountable for the cultural integration of the people and processes, the project.
• Supported and helped maintain the life cycles for multiple other projects including new product launches and internal technology upgrades, tracking deliverables and assigning accountability to the project teams.

Vancouver

• Supervised teams of technicians servicing Xerox products in Vancouver and the BC Southern Interior. Provided client interventions, sourced technical assistance, and supported employee development and growth.
• Lead role in the regional implementation of the Canada-wide launch of the Siebel/Click dispatch management system. Led the change management training and workshops across different teams and geography. Became a.
• Supported the earlier launches of hardware and software technologies that improved the productivity of field technicians leading up to the Siebel/Click implementation.

British Columbia

• Supplied field level technical support to service technicians in BC and the Yukon. Provided remote phone support and attended onsite technical interventions.
• Developed and implemented evergreen product service processes and related training seminars. Delivered classroom and field training of these processes to all technicians.

• Received Eagles Club award in 2006 for being in the top 10% of all technicians in achieving national metrics for Customer Satisfaction and Service KPI – response time, reliability and parts usage.
• Serviced the Xerox customer base in Whistler and Squamish with a focus on customer relationships and customer satisfaction and received 100% satisfied annual customer surveys results.
• Championed the local field level transition of the printing industry from Analog to Digital Office printing technology; become known as a subject matter expert.

Project Management

Diploma Of Electronics Technology, Electrical, Electronic And Communications Engineering Technology/Technician