Kathleen Drake Email & Phone Number

Engage in customer contact via telephone, mail, or email in an attempt to collect overdue accounts.Ensure all cash receipts are entered to the correct customer accounts and applied to all appropriate invoices in an accurate and timely manner. Interface with customers and sales. Maintain the daily cash reconciliation spreadsheet and forward daily to requested parties. Assist with the correction of journal entry and posting errors.Make bank deposits, process credit applications and transactions for credit approval.Obtain credit information for new and existing customers team to resolve credit issues (short payments, claims etc.)

Ensure all cash receipts are entered to the correct customer accounts and applied to all appropriate invoices in an accurate and timely manner. Interface with customers and sales team to resolve credit issues (short payments, claims etc.)Primary Liaison between Account Executives and Customer Executives Coordinate with purchasing department and logistics departments to insure customer expectations are fulfilled (i.e. invoices and accounting adjustments made)Maintain updated client records such as bank references, trade references and D&B reportsCreate management reports for unapplied payments and credits, billing, credit card transactions, etc.Maintain the daily cash reconciliation spreadsheet and forward daily to requested partiesAssist with the correction of journal entry and posting errorsMake bank deposits, process credit applications and transactions for credit approvalObtain credit information for new and existing customersInput contract data and/or billable orders into Order Management database for invoicing, revenue recognition, taxing, support, marketing, and financial reporting

Responsible for collections of hardware and software license, maintenance, education, consulting and professional services invoices totaling eight to 10 Million dollars monthly.Call past due customer accounts and initiate invoice verification calls. Utilize customer contracts, service orders and aging reports to ensure customer compliance with terms specified in the agreement.Identify and resolve billing issues within assigned portfolio and act as liaison between customers and billing department.Research unapplied cash on customer’s accounts to identify the correct invoice the customer is paying.Escalating product specific issues to the sales team and credit manager when necessary to ensure resolution with customer satisfaction when possible.Maintain and document all accounting records, compile information requested by internal and external customers pertaining to account status while ensuring Sarbanes-Oxley compliance

Responsible for collections of hardware and software license, maintenance, education, consulting and professional services invoices totaling eight to ten million dollars monthly.Call past due customer accounts and initiate invoice verification callsUtilize customer contracts, service orders and aging reports to ensure customer compliance with terms specified in the agreementIdentify and resolve billing issues within assigned portfolio and act as liaison between customers and billing departmentResearch unapplied cash on customer's accounts to identify the correct invoice the customer is payingEscalating product specific issues to the sales team and credit manager when necessary to ensure resolution with customer satisfaction when possibleMaintain and document all accounting records, compile information requested by internal and external customers pertaining to account status while ensuring Sarbanes-Oxley compliance

Contacted past due customer’s concerning accounts and initiate verification calls.Responsible for a portfolio of 500 to 1000 customer on the West Coast with invoices totaling $100 to $300 thousand dollars.Conferred with customers by telephone to determine reason for overdue payments and review the terms of sales, service or credit contract.Identified accounts that were 30days past due; dropped the credit line and placed accounts on credit hold.Researched unapplied cash on customer’s account to identify the correct invoice the customer is paying.Communicated with sales representatives on a daily basis in resolving customer issues.Provided documentation to management and sales team to support decision and action taken.Updated customer’s account with comments in AR on results of the telephone conversation.Reviewed D&B credit report for credit line increases. Assisted management with various projects as requested for statement processing.Provided team members with effective solutions to complex on severely delinquent accounts, and business ethics as well as effecting positive change with the collections department.

Contacted past due customer's concerning accounts and initiate verification calls.Responsible for a portfolio of 500 to 1000 customer on the West Coast with invoices totaling $100 to $300 thousand dollars.Conferred with customers by telephone to determine reason for overdue payments and review the terms of sales, service or credit contract.Identified accounts that were 30days past due; dropped the credit line and placed accounts on credit hold.Researched unapplied cash on customer's account to identify the correct invoice the customer is paying.Communicated with sales representatives on a daily basis in resolving customer issues.Provided documentation to management and sales team to support decision and action taken.Updated customer's account with comments in AR on results of the telephone conversation.

Responsible for delinquent accounts 90 to 120days past due.Reduced a portfolio of 469 clients that were 30 to 120 days delinquent to only 129 clients within 30days.Participated in the reduction of the AR trail balance form $9million to $2.5million within 30days.Part of a select team that developed a policy and procedures manual for the accounts receivable department. Resulted in increasing consistency.Coordinated a team of five collectors and a portfolio of 1400 national clients over 90days delinquent.Provided team members with effective solutions to complex and severely delinquent.Coordinated and conducted team meetings as necessary.Assisted manager with various project as requested. Maintained month end reports for management.