Desi Rubio Email & Phone Number

Mesa, Az, Us

Phoenix, Arizona, United States

An accomplished Communications Specialist with knowledge in developing and executing strategic communication plans that drive employee engagement, community outreach, and align with business objectives. • Supported companywide communications plans for companywide initiatives, ensuring consistent messaging across all departments through email marketing campaigns, employee intranet, social media, and website updates.• Produced high-quality content for monthly newsletters, executive announcements, HR-related announcements, companywide changes, and community outreach programs.• Managed more than 40 state-wide community partnerships through sponsorships, fundraising, volunteerism, digital marketing, and event support. • Spearheaded employee engagements initiatives such as the annual employee survey, town halls, employee activities, and leadership meetings.• Worked cross-functionally with the Senior Leadership Team, HR business partners, IT, PR team, and external vendors to align communication efforts and goals.

United States

Responsible for building trust and connecting with the community through advertising, marketing, local events, and strategic community partnerships. • Developed and executed community outreach initiatives through stake holder outreach, public relations, and social media efforts to achieve client and company goals.• Owned end-to-end community events, activations, and programs including but not limited to calendar curation and ideation, budgeting, online reputation monitoring, vendor sourcing and contracting, temporary staffing, and media relations.• Responsible for creating annual processes and measurement systems to track measurable program effectiveness and work for all internal and external community goals.• Managed social media content calendar for agency and clients.• Provided on-going external marketing recommendations for clients.

Phoenix, Arizona, United States

Led a premiere youth STEM program for the largest public transportation client in Arizona. This workforce development program served underrepresented communities in the Phoenix metropolitan area and was achieved through community and school outreach, successful youth marketing strategies through digital media, and fostering relationships between students and professional mentors. • Conceptualizes and executed day-to-day client-agency expectations.• Developed course curriculum and facilitated curriculum in local classrooms for middle-school students.• Developed and maintained social media calendar and website.

Tempe, Arizona, United States

Managed all new hire and management in-person training sessions, including orientations, on-boarding, remediation, annual trainings, and help led employee advocacy and retention.• Certified in advanced adult facilitation, recognized and applied adult learning theories across multicultural and multigenerational learners• Specialized in engaging groups in open discussion, safe learning, and team building while bridging good relationships between new employees and subject matter experts• Strategized and generated all training content using MS PowerPoint, Adobe Classroom, Adobe Captivate, and other LMS tools

Pompano Beach, Florida

Initiated and developed all new hire training courses, curriculum, and strategic planning for one of the most sought-after outsourced customer support agencies in the world. • Managed all in-person classroom and virtual training for cross functional teams including new hires, operations managers, and QA teams• Generated the successful launch of international new hire training programs in Panama, Philippines, Florida, Texas, and Arizona from scratch• Improved all new initiatives, procedures, and guidelines through learning tools such as MS PowerPoint, Adobe Classroom, AdobeCaptivate, and Canva• Collaborated with HR teams for recruitment, on-boarding, I9s, payroll, work schedules, remediation training, and team distribution

Tempe, Az

Collaborated with legal, compliance, and training teams to ensure all employees were compliant with customers and managed a QA team responsible for daily audits. • Initiated systems to track measurable performance and effectiveness• Coordinated and led all employee calibration sessions and consultations with staff and leadership teams• Provided on-going recommendations for operations and training teams• Assisted lead trainer and HR inside training rooms during any new hire facilitation sessions

Tempe, Az

Collected out of statute, high balance credit accounts following all FDCPA, UDAAP and TCPA regulations.

Phoenix, Arizona Area

Articulate and organized freelance writer who contributed writing features covering local and news events. Fostered great working relationships within the Greater Phoenix LGBTQ community and families.

Bachelor'S Degree, Cultural Communications, 4.0

Communications