After 10+ years as an stand-up instructor and Instructional Designer, followed by 8 years in LinkedIn Talent Solutions, I am now taking everything I have learned about how companies attract and hire top talent and applying it to helping them develop and retain the talent they already employ.As a Senior Customer Success Manager, I work in close partnership with a select set of clients. My primary goal is to assist corporate learning stakeholders by understanding their primary pain points & challenges, defining goals and implementing strategies to achieve success.Our main objective is to design and execute tailored adoption strategies for our customers to achieve their desired learning and usage outcomes. By partnering with customers and cross-functional account teams, we ensure smooth on-boarding, steady adoption, and retention. Managing success metrics and overseeing solution implementation, service delivery, and training for our customers are the Customer Success Manager's primaryresponsibilities.

In addition to managing my own book of business, I lead a team of three Customer Success Managers (CSM) covering a wide range of clients. CSMs design and execute tailored adoption strategies for our clients leveraging a Customer Success Framework. The framework defines customer TA goals and objectives and establishes custom strategies to meet them and agreed-upon measurements to track success as compared against peer benchmarks.

As a Senior Customer Success Consultant for LinkedIn Key Accounts, I am committed to helping our clients attract, recruit, and retain top talent. By focusing on our client’s talent acquisition strategy and change management needs, I design and implement customized success plans based on a thorough understanding of their unique challenges. I also provide guidance on best practices, process improvement, and education.

Serve as a trusted adviser to LinkedIn's largest enterprise customers to help them to achieve success with LinkedIn products and maximize their return on investment. Work in close partnership with LinkedIn Relationship Managers and account teams to identify a client's recruiting challenges and put in place a change management plan which incorporates new processes and best practices designed to improve their measurable success.

A key individual contributor within LinkedIn's Global Consulting Services organization whose mission is to drive client success through customer education, solutions optimizations & automation. RPCs accomplish this by challenging the customer’s current recruiting practices, guiding the resulting transformation, and leveraging LinkedIn's technologies and resources. RPCs partner with LinkedIn Global Talent Solutions Relationship Managers to drive the successful adoption and expert use of LinkedIn talent solutions within a select group of named enterprise customers. Major activities performed by a RPCs include establishing the customer’s success criteria and goals, coordinating and facilitating ongoing education opportunities, executing initiatives to deliver the goals, evangelizing LinkedIn products, promoting solutions, and analyzing application usage metrics.-In the first class of 10 RPCs-Onboarded and maintained over 200 SMB & enterprise clients from 2011-2012.-Averaged Idle rates at or below 10%-Instrumental in the growth of a number of Enterprise accounts-Provide ongoing premier support for named Enterprise accounts-Placed #11 globally for RPCs with the highest number of accounts to activate Talent Pipeline-Placed #3 for biggest increase in active seats for Q4 2012.

Provide daily general training for our Hiring Solutions customers who use LinkedIn Talent Advantage products for sourcing, contacting and managing a pipeline of top quality prospective candidates. Created LinkedIn University and all related self-paced learning programs & modules for LinkedIn Recruiter.

Designed, developed and delivered instructional design solutions for wide range of personnel in all business areas (Manufacturing, Sales, Research and Business Support). Delivered and facilitated weekly instructor-led training for commercial and proprietary software applications (Most notably Contract Management and Clinical Trial SAAS platforms). Worked closely with Project Managers, Customer Relationship Managers, Business Analysts and Subject Matter Experts to develop training strategies to meet the needs of the business.. Created job aides, tipsheets, student manuals, e-learning courses and instructor guides.