- Ensure that technology infrastructure runs smoothly and efficiently.- Install and configure software and hardware.- Writing of Power Shell Scripts, code in .NET and JavaScript, and SQL set-up/integration.- Manage network servers and technology tools.- Set up accounts and workstations.- Monitor performance and maintain systems according to requirements.- Troubleshoot issues and outages.- Ensure security through access controls, backups and firewalls.- Upgrade systems with new releases and models.- Develop expertise to train staff on new technologies.- Build an internal wiki with technical documentation, manuals and IT policies.

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- Maintain and manage all computers and devices required to run a successful and pleasant community for older adults.- Ensure stability of server including email, data backup and connection with necessary outside vendors. Respond to calls on a 24/7 basis.- I was the IT Department. Anything regarding servers, databases, network infrastructure, peripherals, computers, devices and anything else that would fit into IT was my responsibility.- Managed the Medical Record System - PointClickCare - that was used for ALL medical transactions within the organization. This was critical software.- Facilitated the expansion of PointClickCare to all areas in the business, combining data from two other systems into one.- Implemented wall kiosks.

- Handle requests from lawyers and deal with banks and mortgage companies to obtain the necessary information. - Create post-petition, contractual or pre-petition ledgers for use in court. - Review escalated issues and handle accordingly.

- Respond to technical support calls. - Visit customers business to ensure proper implementation of the Visum LLC software suite.- Facilitated structured training for parts of the program not understood by clients.- Reviewed code to determine better solutions to current coding problems.- Worked with the other developer to re-code the entire application from an MS Access Database solution to a .NET Application.

- Review escrow accounts for errors. - Create spreadsheets to be used, such as an amortization schedule. - Correct escrow errors - taking money, giving money, adjusting payment amounts, etc. - In essence I reviewed thousands upon thousands of their customers' escrow accounts when a problem came up, or an audit needed to be done.

- Collections - Contacted families of deceased card holders for companies like Capital One or Bank of America, among others. - Attempted to get payment from them or a trustee. Definitely not a job I would ever do again. It paid the bills but worthwhile experience nonetheless because of the customer service, interpersonal and other skills I gained from doing this type of work. I can talk to anyone, anywhere.