Kathleen Dwyer-Smith Email & Phone Number

Responsible for following processes adopted by the Board of Directors of the Baldwin Park Residential Owners Association, to monitor standards set forth in Covenants and Design Guidelines to maintain, preserve, and protect property values. Inspect properties to view and take pictures of violations. Maintain spreadsheet to show new, final, and corrected violations. Work with residents to find solutions to problems as they arise.

Orlando, Florida Area

Responsible for all administrative and client services for apparel company specializing in custom screenprint and embroidery. Effectively mentor and train employees receiving apparel shipments and ensuring processes are completed accurately. Handle payments and act as liaison with vendors, suppliers, and bank. • Successfully reduced purchasing errors to less than 3% of previous year. • Independently resolve apparel issues, providing a smooth process for clients and consistently receiving positive customer feedback. • Through maintaining positive relationships with vendors, consistently receive competitive pricing, resulting in higher ROI per month. • Produced 3 documents to streamline repetitive information-gathering, saving hundreds of employee hours per month.

Orlando, Florida Area

Worked part-time, for 2 employers. Responsible for various activities including, maintaining CRM databases, improving accounting procedures, document filing and organizing, and ensured executive calendars were up to date and organized. Managed client phone systems, email management, fax invoices, and print projects. • Expanded Customer Relationship Management (CRM) database and modified design layout of user interface, resulted in optimal user experience through additional information to the dashboard. (Hawkeye) • Maximized use of QuickBooks and transferred previous records into system, enabled employer to realize 30% savings in tax return preparation fees. (Hawkeye)• Improved accounting invoice layout in QuickBooks allowing 40% faster completion. (Cornerstone Pavers)• Produced affidavits, documents, invoices, and mass mailings using Microsoft Office. (Hawkeye)

Orlando

Volunteer and community service activities, and learning QuickBooks Pro 2010 and Microsoft 2007; laid off November 2007.

Maitland, Florida

Managed complex closing process for hundreds of clients. Received closing documents from lender, verified all were received and in correct order, and verified HUD-1 statement accuracy. After closing, copied, and returned documents to lender. • Achieved a 100% closing rate throughout entire length of employment and averaged 20-25 closings per month for small title company. • Authored 2 documents to streamline repetitive information-gathering, significantly reducing errors.

Orlando, Florida Area

Responsible for all administrative activities for 2 Attorneys in large law firm consisting of 270-plus attorneys and 12 offices across Florida. Handled mail, phone calls, emails, dictation, transcription, travel, appointments, billings, and expenses. Directed office affairs when Chairman was away for periods up to 2 months. Coordinated political events and fundraisers including small gatherings in office and large fundraisers for political office candidates; coordinated community luncheons for up to 300 attendees.• Organized and retrieved hundreds of electronic documents monthly, along with paper-based files.• Prepared correspondence, complaints, motions, summonses, responses, and subpoenas. • Contributed in areas of corporate, municipal appellate, utilities, real estate, litigation, and legal research. • Spearheaded marketing mailings and events including monthly luncheon for 75-100 guests, hosted by the League of Women Voters.