Kelly Costa Email & Phone Number

São Paulo, Brasil

São Paulo, Brasil

Project leader of the consultancy, she was responsible for implementing the Sales Force for Claro Brasil's sales force, working with teams in squads and agile methodologies, leading activities with product owners, developers, testing team, among other fronts, with an impact on ~10K salespeople.Main activities:- Briefings creation together with business areas;- Creation of schedules involving all areas;- Monitoring of project sprints, generating weekly executive reports;- Control of ~R$ 24MM of budget/year;- Leadership of 20 people;

São Paulo, São Paulo

Leader of the company's project area (PMO), she was responsible for managing the IT demands of the Audatex Web tool for the security market, customizing customer needs, maximizing the tool's performance and boosting financial gains with ~R$ 20MM budget/year. She also led all user experience management (UX), ensuring quality and usability.Main responsibilities:- Generation of diagnostics of customer needs with the business areas;- Creation and management of squads to meet deadlines and needs;- Preparation of schedules defining delivery sprints;- Check point meetings with all clients;- Interface with the whole company in order to guarantee the delivery of deadlines;- Generation of financial proposals for the business team;- Relationship with clients;- Executive status presentations;

São Paulo E Região, Brasil

Member of the company's project team, he was responsible for projects in the commercial area, responding directly to the needs of all the company's sales channels, especially the implementation of CRM Siebel and synergy with TIM Fiber and TIM Celular.Main responsibilities:- Relationship with all commercial directorate;- Diagnosis of needs with sales leaders;- Preparation of delivery schedules, acting in each of the phases;- Implementation of the door-to-door channel sales application, with an impact of ~300 salespeople;- Monitoring of projects, ensuring deadlines, testing, quality, communication;- Preparation of executive presentations;- Leadership of 3 people;

São Paulo E Região, Brasil

Project team leader of Claro Brasil Group, led important fronts for the synergy of NET, Claro & Embratel brands, conducting, among others, the unique CRM project for the group's corporate unit.Main responsibilities:- Diagnosis of needs with several areas;- Preparation and monitoring of schedules;- Project design and sprints;- Participation of committees to prioritize demands;- Relationship with suppliers;- Management of deadlines and quality;

Belo Horizonte E Região, Brasil

Member of the company's sales team, he was responsible for managing geoprocessing projects focused on market analysis, competition, competitive intelligence and brand positioning.

Leader of the company's marketing area, he was responsible for the direct marketing and CRM actions of the group, defining strategies of action through market analysis, segmentation studies and sales potential, maximizing results by ~20%/year.

Member of the Market and Demand Management area, he supported strategic definitions by enabling market studies and competitor analysis, developing competitive intelligence tools, calculation and demand analysis of products and services.

Mestrado Em Administração De Empresas, Business/Commerce, General

Postgraduate Degree, Education

Postgraduate, Strategic Marketing Management

Degree, Business Administration

Mestrado Em Administração De Empresas, Business/Commerce, General