Ke Yang Email & Phone Number

Vancouver, Bc, Ca

Chengdu, Sichuan, China

Chengdu, Sichuan, China

Chengdu, Sichuan, China

Chengdu, Sichuan, China

Lausanne, Vaud, Switzerland

Ecole Hôtelière de Lausanne’s Junior Enterprise (JEHL) is a consulting organization ran by students. The services offered by JEHL range from general consultancy to detailed marketing plans. JEHL has full support from EHL’s teachers and mentors and access to hospitality specialized resources. We assure a high-quality service, meeting our clients’ expectations and fulfilling our promises.

Toronto, Canada Area

Chengdu, Sichuan, China

For over twelve years, Riviera has been crafting stories, pioneering new technologies, integrating the latest trends and pushing the boundaries for some of the world’s top brands in a dynamic and ever-changing marketplace. Riviera promises premium project quality to foreign and local clients with carefully selected suppliers and vendors. The team consists of international professionals and local experts working tirelessly in search of innovative new ways to delight the clients.Responsibilities:• Attend expositions and deliver emails to prospect for potential clients and leads• Develop new creative performances and search for talent resources (MCs, dancers, musicians, acrobats, models…)• Assist Show Manager with project budget aiming at maximizing gross margin• Support on-site event rundowns and actual production of events

Lausanne Area, Switzerland

The Young Hoteliers Summit (YHS), is an independent event, organized by a selected team of students from EHL. The Summit welcomes worldwide hospitality industry leaders and delegates from leading hospitality institutions. YHS serves as a platform for interesting and insightful debates and discussions on the industry’s hottest topics.Responsibilities:• Assist with the delegate selection process for 40+ leading hospitality schools• Assist participating schools with administrative issues related to travel, visa and logistics• Help organize accommodation for 150+ delegates and faculty members• Supervise community projects

Singapore

Trainee in Welcome Department (Front Office)Responsibilities:• Carrying out the Whatever Whenever mindset. Engaging guests with the brand's passion points - design, music, fashion, and fuel.• Personalizing memorable guest service experiences. Initiating conversations to find clues to create a personalized service and choosing the best approach to handle guest complaints and disputes.• Maintaining VIP customer relationships through CRM and guest experience follow-up emails.• Supporting night audit shifts and daily financial closing of the hotel.Achievements:Top SPG enrollment of the monthTop rooms upsell of the monthTop breakfast upsell of the month

Surrey, Bc Canada

As a part-time barista at Starbucks, I took on various roles including taking customer order, handcrafting beverage, brewing coffee, and maintaining store cleanliness. Not only I learned barista skills, but also improved my communication and problem-solving skills through exceptional customer service.

The Company Program by Junior Achievement British Columbia gave me the opportunity to create, manage and liquidate two companies with other students. I learned real-life business skills such as forming a company, developing marketing campaigns and deciding how to distribute dividends.