Keana Patterson Email & Phone Number

Fort Lauderdale, FL, US

Manages the implementation process of a rotating portfolio of 15-20 customers by aligning on project requirements, managing project plans, owning all customer communication, and coordinating teams to drive success through implementation.Manages process documentation for the Onboarding Lifecycle and Brand Playbooks; identifies, creates, and leads process.

Provided above and beyond customer care on up to 4 domestic and international flights per day in a fast-paced and unpredictable environment while also managing and delegating duties for 4-13 crew members. Solicited customer feedback on the quality of company products, advocate customer needs and grievances to appropriate departments, and resolve in-flight.

Fort Lauderdale, Florida, United States

Managed client membership renewal and new business order processing for 100+ high level clients using Salesforce. Assisted US and Europe based account managers with the onboarding of new clients, including operational and billing procedures. First point of contact for client membership portals and company software. Improved client renewal and onboarding.

Miami/Fort Lauderdale Area

Developed administrative processes to achieve organizational objectives and improve office efficiency. Organized and suggested improvements for a diverse range of documentation, including interoffice correspondence, reports, and projects. Proactively addressed business needs by maintaining reports using Excel and communicating with clients.Facilitated.

Conducted intake interviews, including bio-psycho-social assessments, and facilitated client onboarding into the residential program.Communicated progress notes through efficient documentation of 10-20 client's progress in treatment plans, residential, and job placement. Collaborated with a care team with discretion and empathy for clients while also.

Offered diverse clerical support to 6 student-athlete academic counselors, including facility management, answering telephone calls and organizing documentation. Managed calendars and scheduled appointments for the Associate Director of the Student Athlete Center of Academic Excellence. Independently completed assigned projects and answered student.