Keanya Phelps Capm Email & Phone Number

Chicago, Il, Us

United States

United States

United States

Provides superior customer experience while managing claim handling and resolving the most complex claims as assigned. Evaluates liability, coverage and settles claims within prescribed procedures and authority. Champions multiple electronic platforms.Obtains information and maintains accurate records about accidents from customers and claimants through telephone and written reports. Responds to various written and telephone inquiries including status reportsArranges and reschedules appraisals, reviews appraisal reports, communicates with customers, claimants, witnesses, attorneys, 3rd party carriers and repair shops, etc. Secures title or other documentation required to sell vehicle for salvageSecures the essential facts about accidents, assesses liability/compensability, negotiate settlements and explain denials to policyholders, claimants, and 3rd party carriers. Evaluates loss details for additional parties to be notified or involved in the claim such as PIP/Med Pay, Subrogation, Rental, SIU and Legal. Register claims, update status notes, establish target dates, communicate with others, and release payments on automated system within limit of authority. Executes on outstanding items and moves files to closure expediently. Ensures payments processed timely as needed or releases payments once liability decided

Schaumburg, Il

Coordinate sales and quoting activities for three sales reps, negotiate with underwriters and brokers on quotes to support sales efforts. Manage implementation of new business along with adding new lines of coverage to existing block of business. Initiate open enrollment coordination for inforce clients as outlined by client re-enrollment strategy. Work closely with the sales reps and home office partners on my assigned block of business, renewals and service opportunities, research quote options and develop close working relationships with brokers, account managers and group administrators. Communicate with and educate brokers and clients on Lincoln's service model, policies and procedures.

Managed a $7 million block of business for accounts with 2-250 employees. Established contact from initial administrative data collection through timely delivery of business solutions; fielded inquiries and educated customers, effectively conveying administrative procedures (such as enrollment, claims and billing). Identified change requests impacting overall risk and/or rates. Coordinated strategies (e.g., installation strategies with Broker and/or Plan Administrator, and enrollment strategies/process with Broker, Unum Enroll, Sales Consultant and Enrollment Manager). Collaborated with Customer Contact Center to direct ongoing communication/service issues.Swiftly resolved any escalated customer issues to ensure satisfaction and secure repeat business; adhered strictly to established turnaround times. Worked with Sales Representative on developing and identifying block expansion strategies to positively impact block growth targets. Partnered with Sales Consultant to execute on identified strategies with Producers; supported and assisted Producers with any inquiries and/or issues.

Provided extensive support and assistance in developing new business and maintaining customer relationships. Responsible for all communication between departments (e.g., Marketing, Sales and Customer Service) and clients; functioned as in-house point of contact for key accounts. Coordinated artwork process, production timeline, production samples, distribution and report generation. Collaborated closely with Production Planners to secure realistic timelines/dates on all capacity checks for new business. Planned inventory levels required by clients, responding promptly to any potential shortages. Processed all phases of special promotions. Assisted Sales team in providing additional support on client visits.

Functioned as primary internal liaison for assigned key national accounts; selected to be Manager of Starbucks national account. Developed Network Sales relationships with decision-makers to fullymaximize sales revenue opportunities. Provided comprehensive assistance to account development in enhancing product line offerings and revise price structures to national account customers. Investigated customer issues to swiftly resolve any discrepancies, utilizing all available information and/or resources. Optimized penetration/participation of accounts by assisting clients with pursuit of unsold locations and conducting prices audits; provided location lists and account book information as requested. Oversaw roll-out of all new paper products into the market; developed new product launch plans and outlined introduction process.Received coveted Employee of the Year Award (2005).Coordinated efforts with cross-functional team (including reps from Customer Service, Sales, Accounting, Manufacturing and Information Technology departments, as well as distributors) to ensure provision of timely and effective support on all issues to $200 million key nationalHighlights:- Met and exceeded all required KPI's for the current year- Participated in Work-Life balance EOS group to champion and effect positive changes in the office to help the office productivity