a. Meet or exceed individual goals for sales and referrals. Provide remarkable customer service through all customer interactions, opening new accounts, problem resolution, telephone answering, safe deposit access, etc.b. Responsible for developing an in-depth knowledge of consumer products and services; referring loans and deposit products to consumer and small business customers and prospects.c. Uncover customer needs through the use of probing techniques and other sales tools.d. Conduct outbound calls by using referral sources, walk-in sources, telephone or in-person calls.e. Actively participate in sales meetings and offer creative ideas.f. Provide transactional customer service, including but not limited to the following: accept and process deposits, withdrawals and payments and handle other over the counter and mail transactions. a. Ensure compliance with applicable federal, state and local laws and regulations, and Comerica's policies and procedures. Ensure compliance and completion of necessary compliance related training.b. Adhere to all Banking Center audit and compliance standards.c. Control losses by following policies and procedures.

Processes a variety of customer transactions accurately and efficiently in adherence to bank policies and regulations such as cashing checks, processing deposits and withdrawals, loan payments, cash advances, transfers, and issuing monetary instruments.Performs opening, closing, and other branch servicing duties such as cash and vault balancing; ordering cash, cards, checks and other supplies; completing logs, reports, audits and control checks; maintaining and servicing automated teller machines; and cleaning work areas.Opens and performs account maintenance on certificate of deposit, consumer and business accounts; assists with courtesy and collection calls as needed; seeks assistance from more knowledgeable branch staff when necessary.Addresses customer questions and concerns by phone and in person; files disputes or refers to appropriate internal resources for resolution as appropriate.Proactively seeks ways to develop and expand customer relationships through marketing displays, call programs, and other prospecting techniques.Achieves personal sales and referral goals by identifying, marketing, and cross-selling banking products and services beneficial to customer needs.Enhances customer satisfaction and the professional reputation of the Bank by warmly greeting, engaging, and developing good professional relationships with customers and host retail partners.Practices branch security procedures and protects customer confidentiality and privacy.

Provide exceptional customer service, involving receipt and payment of cash, while working in a high volume, sales environment. Accountable for the personal achievement of monthly new account production as assigned by upper management. Sell and prepare money orders, cashiers checks, bank-to-bank wires, savings bonds, travelers’ checks and certificates of deposit. Process western union wires and cash advances

Create and maintain an environment of superior customer service, Checking store inventory, Maintained daily, weekly, monthly, quarterly activity reports, Furnished monthly upcoming album release sheets, Assign breaks for shift, Ordering product, Delegate tasks

I was responsible for assisting the store's Management staff with providing quality customer service, Remain knowledgeable in each product area or department in our store, and I also had to promote each sale and/or promotion to the fullest extent.