Handle personnel issues, timekeeping, scheduling appointments and knowledge of administrative protocol.Handle critical, time-sensitive duties that include but are not limited to answering and routing phone calls, calendar management and tracking responses for the department manager.Arrange meetings, prepare agendas and reserve meeting spaces.Identify potential and actual problems and probable causes. Research a variety of issues, gather pertinent statistics/information, report findings to higher level employee(s), and recommend corrective action for aspects of a program or function.Monitor, review, and evaluate operations and interrelationships with other functions regarding workflow, work redundancy, or systemic problems and report findings to higher level employee(s).Verify completeness and accuracy of controls to ensure compliance with established procedures and formats.Identify information gaps or other barriers impacting programs and/or systems performance in order to anticipate problems; communicating with stakeholders to mitigate and or resolve potential issues that could adversely impact programs and program delivery.Provide ongoing updates via regularly scheduled meetings, presentations and communications; and provide timely responses to customer inquiries and requests.Collaborate with contract personnel, and field offices on research studies, training, and other relevant work in order to obtain and/or analyze data as required to meet project objectives.

•Prepare and monitor tax cases utilizing the Report Generation Software System, ensuring they flow through the exam processin a timely manner.• Provide assistance on inquiries initiated by taxpayers by determining information needed to resolve inquiries, and researchingpertinent tax data through IDRS, accounting records, telephone contact, IRS officials or other agencies.• Provide corrective actions to close cases, such as adjusting taxpayer’s account and recomputing tax liability.• Refer possible violations of tax law or cases requiring examinations or legal determinations of tax code.• Receive and distribute work to Technical Teams.• Select the daily sample using the sample plan that is provided by the Product Line Analyst (PLA) and posted to CampusQuality Review SharePoint Site (CQRSS).• Perform case audits on Technical Team members to ensure case accuracy.

•Processed payments, titles and loan documentation for clients to maximize and meet company goals and sales.• Partnered with sales team to implement process and flow that creates a culture of teamwork, quality, ownership andaccountability on a daily basis.• Completed all requirements for Department of Transportation audits with 100% success rating.• Responsible for the preparation of expense and invoice details on a monthly basis.• Coordinated meetings with internal leadership to ensure company expectations were exceeded.• Understand and review Underwriting Execution and Retail Operations Processing report for awareness to any adjustmentsneeded to process management.• Maintained a process to confirm all post-sale titles are processed and/or delivered to their appropriate destination (DMV, thirdparty, etc.) on time (by the end of VRP period) and in compliance with company, state and/or DMV regulations.• Trained and coached new hires on all dealership processes.• Trained other facilities on the proper operational protocol and guidelines.• Assisted team members with providing initiatives to increase employee engagement and morale.

•Delivered excellent customer service that ensures ongoing sales and high levels of customer satisfaction.• Collaborated with customers to determine their needs and then recommend the right product to solve the customer’s problem.• Assisted in ensuring that the product presentation area is clean and organized.• Developed and cultivate strong buying relationships with customers.• Used company literature and available training resources to stay up to date on product features.• Provided real time coaching to staff.

•Responsible for planning and facilitating the Student Leadership and InvolvementAwards Program.• Supervised and organized homecoming king and queen candidates engagement events.• Monitored the daily operation of the Student Government elections.• Provided direct administrative support to the Campus Life staff.• Responsible for acting as liaison between students and staff to ensure students get the best experience possible.• Managed students to volunteer on various service projects.• Develop processes to ensure successful events.

• Answers incoming calls (or returning voicemails and emails within the same business day) from customers regarding orders, returns, credits, deliveries, price inquiries, and any issues concerning customers.• Resolved and issued work orders for kiosks out of service.• Updated and documented information into company database to align with company goals and productivity.