As the Senior Program Manager at EasyPeasy Management, I have optimized the company's operations and enhanced client satisfaction across various industries. My responsibilities include:• Operational Efficiency Improvement: Developed and implemented strategic plans that increased operational efficiency by 71%, resulting in higher customer satisfaction and increased revenue streams.• Client Relationship & Solution Delivery: Managed all aspects of client relationships within my programs, delivering tailored solutions that exceeded client expectations and consistently drove positive outcomes.• Financial Management: Oversaw the financial aspects of the programs, including budgeting, forecasting, and maintaining financial records. These efforts led to a 160% year-over-year increase in net profit.• Team Leadership & Development: Hired, trained, and led multiple teams, fostering a high-performance culture centered on accountability and continuous improvement, contributing to the company's success in achieving its goals.

As the Senior Project Manager at Centurica, I was pivotal in overseeing and enhancing the due diligence process for mergers and acquisitions. My key contributions include:• Mergers & Acquisitions Leadership: Directed the due diligence process for over 20 successful M&A deals, with a cumulative value exceeding $50 million.• Program Development & Revenue Growth: Spearheaded the creation and refinement of new due diligence programs, leading to a 34% increase in company revenue.• Team Management & Project Delivery: Managed cross-functional teams of over 30 people, ensuring the completion of due diligence reports on time and with accuracy. Achieved a 98% success rate in delivering projects as planned.• Client & Partner Relationships: Built and maintained strong relationships with clients and key partners, resulting in over 100 referrals for new business opportunities.

Director of OperationsHaven Holdings- 3 yearsJan 2020 – Feb 2023As the Director of Operations at Haven Holdings, I was key in driving company-wide growth and optimizing operational efficiency. My main contributions include:• Data-Driven Profit Growth: Led data-based decision-making initiatives, resulting in a 65% increase in overall profits.• Acquisition Program Development: Created and executed strategic acquisition programs, successfully acquiring three new companies within one year.• Client Consultation Leadership: Conducted over 100 executive client consultations, achieving a 92% client retention rate and 100% satisfaction across all engagements.• Financial Oversight & Cost Reduction: Managed the financial aspects of operational programs, including budgeting, forecasting, and reporting, leading to a 41% reduction in operating expenses.

As the IT Manager at Total Business Results, I enhanced the company’s technical infrastructure and operational performance. My key achievements include:• Application Network Setup: Successfully established a company-wide application network, leading to a 31% increase in operational efficiency.• Hardware Maintenance & Downtime Reduction: Reduced hardware-related downtime by 36% through the installation of new hardware and improvement of maintenance procedures.• KPI Development & Performance Improvement: Developed and implemented new key performance indicators for technical solutions, resulting in a 49% increase in overall performance.• Technical Operations Management: Oversaw all technical operations, including hardware installation, network development, and software development, ensuring seamless functionality across the organization.

As the Technical Project Manager at Kids in Faith, I played a key role in bridging the gap between business and engineering teams, ensuring smooth project delivery and operational efficiency. My notable contributions include:• Technology Liaison & Communication: Acted as a liaison between business and engineering teams, improving communication and enhancing project delivery times by 37%.• Cross-Team Technical Insights: Explained complex technical concepts to non-technical teams, increasing the effectiveness of marketing and content departments by 48%.• Project Management & Budgeting: Successfully completed multiple projects on time and within budget, achieving a 95% on-time delivery rate and saving an average of 24% per project.

As the Sales Manager at Total Business Results, I was responsible for leading a large sales team and driving revenue growth. My key contributions include:• Sales Team Leadership: Managed a team of over 150 representatives, providing comprehensive sales training and developing effective sales strategies to ensure customer acquisition and retention.• Revenue Growth: Achieved a 22% increase in monthly sales targets within the first six months of stepping into the role.• Cross-Department Collaboration: Worked closely with marketing and customer service teams to create strategies that improved customer satisfaction by 68%.