Kristi Culpepper Email & Phone Number

Greenville, Sc, Us

Investigate single and multi-vehicle auto accidents using innovative tools and technology to capture recorded statements, photos and/or the review of police reports to resolve losses.Investigate and resolve coverage related concerns by understanding applicable policy language.Settle and assist customers through Total Loss claims in collaboration with the Total Loss Unit.Document claims through active listening and use of data to summarize liability decisions.Communicate compassionately with customers and help them through their claim process in a fast, fair and easy manner.Negotiate claim settlements with customers in accordance with business unit standard methodologies.Use data and analytics to problem solve and contribute to team goals by sharing ideas and opinions.

Takes phone calls including first notice of loss and inquiry calls for the claims organizationProvides services to customers that include but is not limited to appraisal assignment, tow assignment, rental car support, benefit explanation, and liability explanationObtains facts of loss to determine liability and exposures for handlingIdentifies higher level exposures and refers files or features to management for triageSends necessary correspondence as it relates to the claim and department of insurance regulationsUses Esurance systems to properly document files and process claimsPromptly identifies and transfers total loss features to the Total Loss Unit for settlement handlingIdentifies referrals, completes proper summaries and forwards files to subrogation for collection in a timely manner

Greenville, South Carolina Area

•Review Process Claims to finalize resolution of estimates. •Issue payment on completed estimates and supplements.•Track payments issued. •Assist appraisers with information from claims system.•Follow up with customers as needed to ensure satisfaction of repairs.•Assist with all other duties in support of management functions.Qualifications:•Detail-oriented with strong organizational management skills, able to work well under deadlines in a changing environment and perform multiple tasks effectively and concurrently•Demonstrated ability to manage relationships with both internal and external customers•Demonstrated ability to work effectively under pressure and within a collaborative team oriented environment using sound judgment in decision-making•Excellent communication skills both oral and written •Excellent customer service skills•Demonstrated proficiency with Microsoft Office products (Excel, PowerPoint, and Word) and claims related software programs

Greenville, South Carolina Area

Manage the store in place of the General Manager.Prepare the store and inventory daily, and manage inventory control.Manage cash control, including preparing daily cash and taking payments.Take and prepare orders while providing excellent customer service, and manage customer relations.Assist with staffing, training, and paperwork as needed.

Perform employment, educational and professional/personal reference checks in an accurate, timely, and professional manner.Follow all guidelines of Company standards and client specific criteria and adapt to/implement changes as necessary.Review documents such as Name and Address History, Credit Report, etc. to identify information in order to process requests for public records.Initiate telephone calls to obtain and/or verify required information.Document all efforts to convey status information clearly and concisely to the client using consistent and appropriate grammar, spelling, and punctuation in internal computer systems and in verbal and written correspondence.Determine, identify, and research the appropriate information and documentation from client in order to substantiate all time periods under investigation and verify required information.

Columbia, South Carolina Area

Perform data entry and clerical duties in a variety of work place assignments

Columbia, South Carolina Area

Manage the store in place of the General Manager.Prepare the store and inventory daily, and manage inventory control.Manage cash control, including preparing daily cash and taking payments.Take and prepare orders while providing excellent customer service, and manage customer relations.Assist with staffing, training, and paperwork as needed.

Spartanburg, South Carolina

Search standard reference materials, including on-line resources and the Internet, in order to answer patron questions.Analyze patrons' requests to determine needed information, and assist in furnishing or location that information.Teach library patrons to search for information using databases.Keep records of circulation and materials. Check items in and out of the library.Collect fine payments as necessary and make appropriate change.

Bachelor Of Arts (B.A.), Psychology, 3.418

Activities and Societies: Ally, Officer in MASC, Palmetto Players

High School