Kiran Kumar Email and Phone Number

Creative at Heart. Technical in MindWe are Thinking Team, a team of experienced, creative, and technical experts who believe that the secret of getting ahead is getting started!We assist brands in changing for the better by giving them a voice (or even just the words) needed for improved marketing communications. We specialize in visual and written communication across multiple spectrums.

Festal (Part of Yashoda Hospital) is one it's kind of event made easy platform, a market place for all event requirements, this is a startup backed by Yashoda HospitalsKey Assignments/Initiatives• Setting up the Customer care team catering to clients from in and around the city• Managing the Field executives and ensuring that their daily data collection targets are met•Setting up the operations team for validation and approvals of data•Engaging in… Show more Festal (Part of Yashoda Hospital) is one it's kind of event made easy platform, a market place for all event requirements, this is a startup backed by Yashoda HospitalsKey Assignments/Initiatives• Setting up the Customer care team catering to clients from in and around the city• Managing the Field executives and ensuring that their daily data collection targets are met•Setting up the operations team for validation and approvals of data•Engaging in activities like Branding and Digital promotions• Heading entire Hyderabad operations by formulating strategies on customer acquisition and retention Show less

Yashoda Hospital is a private healthcare provider in Asia with over 6600 employees providing world class healthcare services in all the medical departments.Key Assignments/ Initiatives: • Formulating strategies by looking at industry trends• Setting and meeting performance targets for speed, efficiency, sales and quality;• Managing the daily running of Operations• Liaising with supervisors, team leaders, operatives and third parties to gather information and… Show more Yashoda Hospital is a private healthcare provider in Asia with over 6600 employees providing world class healthcare services in all the medical departments.Key Assignments/ Initiatives: • Formulating strategies by looking at industry trends• Setting and meeting performance targets for speed, efficiency, sales and quality;• Managing the daily running of Operations• Liaising with supervisors, team leaders, operatives and third parties to gather information and resolve issues;• Maintaining up-to-date knowledge of industry developments• Monitoring random calls to improve quality, minimize errors and track operative performance;• Coordinating staff recruitment, including writing vacancy advertisements and liaising with HR• Reviewing the performance of staff, identifying training needs and planning training sessions;• Recording statistics, user rates and the performance levels of the centre and preparing reports;• Handling the most complex customer complaints or enquiries;• Organizing staffing, including shift patterns and the number of staff required to meet demand;• Coaching, motivating and retaining staff and coordinating bonus, reward and incentive schemes;• Forecasting and analyzing data against budget figures on a weekly and/or monthly basisAchievements:• Initiated, Planned, Designed, Executed and Monitored the setup of Communications and Call Centre department• Initiated Appointment system through online and telephone channels• Played an integral role in the development of the website and Search engine optimization Show less

ASAP CONSULTING (UK) Ltd provides fast and cost-effective customized software to manage the daily operationsKey Responsibilities include: • Determining operational strategies by conducting needs assessments, performance reviews, capacity planning, and cost/benefit analyses; • Maintaining and improving the process operations by monitoring system performance; identifying and resolving problems; preparing and completing action plans; completing system audits and analyses;… Show more ASAP CONSULTING (UK) Ltd provides fast and cost-effective customized software to manage the daily operationsKey Responsibilities include: • Determining operational strategies by conducting needs assessments, performance reviews, capacity planning, and cost/benefit analyses; • Maintaining and improving the process operations by monitoring system performance; identifying and resolving problems; preparing and completing action plans; completing system audits and analyses; managing system and process improvement and quality assurance programs; installing upgrades.• Accomplishing departmental human resource objectives by recruiting, selecting, orienting, training, assigning, coaching, counseling, and disciplining employees; administering scheduling systems; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.• Meeting department objectives by estimating requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.• Preparing performance reports by collecting, analyzing, and summarizing data and trends.• Maintaining professional and technical knowledge by tracking emerging trends in operations management; attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.• Accomplishing organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments. Show less

Magnum is into Manufacturing of Cement Bricks in Bhubhaneshwar and they were the pioneers of the industry

HSBC Bank plc is one of the largest banking and financial services organisations in the world. HSBC's international network comprises around 7,500 offices in over 80 countriesKey Responsibilities• Monitoring and barging trainees and Junior Executives calls• Trained a new team and helped in migrating the process from one state to another• Closely worked with the Manager and helped in generating weekly, month reports.• Assisted Manager by rating trainees… Show more HSBC Bank plc is one of the largest banking and financial services organisations in the world. HSBC's international network comprises around 7,500 offices in over 80 countriesKey Responsibilities• Monitoring and barging trainees and Junior Executives calls• Trained a new team and helped in migrating the process from one state to another• Closely worked with the Manager and helped in generating weekly, month reports.• Assisted Manager by rating trainees and Junior Executives work.• Acted as a first point of contact to the team in the UK• Awarded certificate of excellence for being the best performer Show less