Server Field Service Technician
CurrentTraveling to various business locations to remove defective or obsolete server and network hardware. Installing new server and network hardware. Removing and installing Field-Replaceable Units (FRUs) in client side hardware. • Authorized Lenovo and Dell service technician. • Picking up the required parts from the manufacturers at the designated location. • Running diagnostics and troubleshooting to verify defective parts. • Using manufacture service manuals to complete parts removal and installation. • Updating machine identifiers when changing motherboards and verifying the system is identified correctly. • Verifying that all parts replaced are working correctly and are recognized by the system with a final diagnostics check. • Verifying with the customer that they are satisfied that the PC works and that all parts that have been replaced are working correctly before closing the work order. • Returning unused and defective parts to the manufacturers from the completed work orders. • Maintaining records, notes and documenting the work orders.
