Develop and maintain strong relationships with clients, ensuring their success with our products/services.Conduct regular check-ins and account reviews to assess client needs and satisfaction.Collaborate with sales and product teams to tailor solutions that meet the specific needs of users. Implement strategies to increase product adoption, customer loyalty, and long-term engagement.Provide insightful feedback from customers to internal teams to help improve our offerings.Customer Success 'Dragon Tamer' July 2023.

Analyze and troubleshoot technical issues to drive customer acquisition and enhance customer’s use of the course platform, private support community, and experience. Implement processes to manage and grow memberships while delivering an exceptional customer experience.Drive brand positioning and awareness by designing and developing websites such as the photoeditorsguide.com, The Photo Editor’s Guide blog, course sales pages, lead capture pages, Kajabi courses, and marketing templates.Scaled course customers from 0 to 750+ in under five years by building and launching a first-of-its-kind online course for aspiring freelance photo editors.Provide technical support within the course community’s help/support requests as students learn and build technical skills, client management systems, and marketing strategies in the industry of freelance photo editing.