Keeli W. Email & Phone Number

As a Quality Specialist II at Turo, the world's largest car-sharing marketplace, I ensure that our customers receive the best service possible. I leverage my COPC certification and my expertise in CRM platforms to monitor, analyze, and improve the quality of customer interactions across multiple channels and platforms.I have over four years of experience in customer support at Turo, where I started as a Customer Support Executive and quickly progressed to a Quality Specialist role. During this time, I have contributed to increasing the customer satisfaction rate by 15%, reducing the average resolution time by 20%, and implementing best practices for quality management across the organization. I have also supported and developed the customer support team, providing coaching, feedback, and training on various topics and tools. I am passionate about delivering exceptional customer service and creating a positive and memorable experience for our users. I am always eager to learn new skills, technologies, and methodologies that can help me achieve this goal.

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  Bryant University