Serap Dogan Email & Phone Number

As a Senior Claims Associate at Turo, the world's largest car sharing marketplace, I handle complex and escalated claims with professionalism and efficiency. I have a BA in English Language and Communication from the University of Hertfordshire, where I also spent a year studying at Ritsumeikan Asia Pacific University in Japan. I have over three years of experience in customer service, roadside assistance, and claims management at Turo, where I started as a Customer Success Agent and quickly advanced to Roadside/Claims Associate and then to Senior Claims Associate. I have developed strong interpersonal, communication, and organisation skills that enable me to provide exceptional service to Turo's hosts and guests, resolve disputes, and coordinate with insurance partners and vendors. I am passionate about Turo's mission to put the world's one billion cars to better use, and I enjoy working in a dynamic and diverse team that shares the same vision and values.