Keely Cameron Email & Phone Number

Bradenton, Fl, Us

Florida, United States

Fort Sill, Oklahoma, United States

Managed technical needs of 6 organizations and catering to the diverse needs and preferences of 900 employees within the organizations by diagnosing and resolving technical issues, assisting with software and hardware problems, and ensuring the smooth operation and set-up of IT systemsMaintained, processed, and troubleshot over 300 computers which ensured a consistent flow of workplace productivity for networks that directly affected 900 employeesInstalled and repaired network cables to maintain radio and wire communications via VOIP and fiber optic; installed network software, including security and firewalls which resulted in decreased system downtimeUtilized Remedy, a ticketing system, to submit tickets for technical difficulties, continuously tracking the progress of tickets to ensure a resolution is metTrained 100+ people in computer system use, resulting in decreased security risk, and executed secure communication through encrypted and decrypted data in various systems

Myrtle Beach, South Carolina, United States

Provided telephone support, specifically addressing networking and connectivity issues, assisted users in troubleshooting, and resolved challenges related to network functionality or connectivity concernsCommunicated clear and concise guidance over the phone to ensure swift and effective solutions, contributing to the seamless operation of the organization's infrastructureResolved customer technical issues via phone in maintenance, problem-solving, mediation, enhancement, and troubleshootingLiaised with upper management to streamline troubleshooting processes as well as create and maintain appropriate troubleshooting proceduresAssisted customers in understanding and utilizing technical products, offering guidance and training to enhance their overall experience

Bachelor'S Degree, Major In Business Administration, Minor In Marketing

Associate Of Arts - Aa