Business Director - Nike By You (Stores)
CurrentBased on my previous experience driving Nike By You online, I know intimately well that consumers today want personal, distinct and localized product made just for them. And fast. The challenge has been bringing this in to our physical stores, equipping our store employees to deliver a unique, member-led service experience that provides endless choice and personally made product in minutes.Knowing this alongside Nike’s goal of delivering best in class services and experiences both online and offline, I have created a new position within the company leading the development and execution of our Nike By You personalization service in-store. Where previously these types of services were inconsistently offered, I have driven a 365 approach to this new revenue driving, locally distinct product experience for Nike members. I have delivered the holistic strategy and an end-to-end infrastructure working across all critical functions from product development, merchandising, marketing to store operations, store employee training and reporting + analytics.Key Achievements:- I launched the first global iteration of our 365 Nike By You in-store service across multiple store concepts in key cities, proving out demand and the need for continued scale and growth: Paris House of Innovation, Niketown London, Nike Barcelona, Nike Glasgow and Nike Unite Neukölln.- I have identified and delivered a range of success metrics: (1) a completely new and operationalized revenue stream for Nike, (2) a uniquely personal product experience for members, (3) tangible member benefits that drive acquisition and retention in-store, (4) a platform for community co-creation elevating locally authentic and diverse voices including store employees, (5) distinct and locally relevant product proposition in store that drives new interest and traffic, (6) more meaningfully engaged members that represent stronger lifetime value for the company.