Keena Greenleaf Email & Phone Number

Chicago, IL, US

United States

• Maintaining data analytics for the Housing Choice Voucher (HCV) department. Reviewing databases, updating SharePoint for accuracy, generating and analyzing reports for quality control purposes.
• Perform daily analysis on internal Exception Payment Standards and Landlord Incentive Payments, managing an average of 25-30 cases per day.
• Develop an internal user guide and establish standard operating procedures for management of internal database systems.
• Approve Reasonable Accommodations to support Exception Payment Standards, address the client’s need for a live-in aide, or to ensure full accessibility for disabled clients to utilize their unit. Responsible for.
• Provide support in escalated Rent Reasonableness cases that have been referred to the Office of the Chief Housing Choice Voucher Officer.
• Maintain and update multiple SharePoint sites to ensure they are accessible and functional for all users.

Chicago, Illinois, United States

• Coordinated and strategized 8 - 10 internal and external company events weekly, targeting underserved Medicare-eligible seniors, while staying within budgetary guidelines in accordance with Centers for Medicaid &.
• Generated and evaluated metrics feasible for targeted neighborhoods based on area data analytics (consisting of age demographics, median incomes, distance of accessible healthcare, and accessibility to reliable.
• Formulated relationships with local organizers, local businesses, non-profit organizations, and senior-based community facilities, engaging broader array of stakeholders, heightening community interest in JenCare.
• Established and managed specialized team for each event, supporting effective implementation of planned events.
• Facilitated focused team meetings, enhancing efficiency of execution, marketing, and lead optimization for each scheduled event.
• Fostered relationships with stakeholders by emphasizing practices, highlighting organization developments, promoting social engagements, underscoring significance of stake in company, and demonstrating how aspects.

Chicago, Illinois, United States

• Supervised senior site with 70+ residents. Maintained Housing Assistance Payment Contract and oversaw implementation of Affirmative Fair Housing Marketing Plan (HUD 935.2). Sustained resident files, ledgers, documented.
• Implemented standard operating procedures, provided training, and supervised both security staff and administrative personnel, introducing protocols and personnel within building, facilitating residents in adhering.
• Performed monthly unit / building inspections, providing recommendations for capital improvements.
• Engaged hired attorneys to address legal matters related to tenancy issues, staying within confines set by company and Housing of Urban Development.
• Adhered to established compliance procedures for occupancy, retention rates, and collections.
• Increased rent payments received by 70%, lowered eviction rates by 40%, and reduced collections rates by 25% by verifying all rent collection books and serving notices to tenants behind on rent.

Maywood, Illinois, United States

• Conducted referral assessments and determined eligibility for financial assistance through Suburban Cook County Call Center or Coordinated Entry Walk-In Center. Participated in Coordinated Entry meetings and training.
• Precisely applied rules and guidelines from various funding sources, evaluating eligibility for financial assistance.
• Conducted in-person application appointments for financial assistance, offered financial counseling, and referred clients for supportive services, aiding in maintaining ongoing client stability plans.
• Regularly attended Alliance Homelessness Prevention Committee meetings, providing updates to Stability Services Manager and Chief Program Officer.
• Increased clientele served and approved for financial assistance from 36% to 86%, allocating $63,666 in financial assistance grants in 2020.

Chicago, Illinois, United States

• Successfully managed a 98-unit, senior-focused property accommodating 180+ residents, ensuring optimal living conditions for the elderly demographic.
• Provided effective leadership and guidance to a diverse team, including a Resident Service Coordinator, Lead Maintenance Technician, Janitor, and Security Staff.
• Spearheaded emergency procurements for multiple sites within the Dickens & Burling Portfolio, promptly addressing and resolving critical issues.
• Ensured accurate and timely data entry for accounts payable and receivable, maintaining up-to-date and compliant financial records.
• Managed monthly and quarterly building budgets, optimizing resource allocation and financial performance.
• Implemented a streamlined rent collection system, maintaining meticulous and compliant records of rent transactions.

Master Of Public Administration - Mpa

Bachelor Of Science - Bs