Manager, Global Customer Experience
Current
Feb 2022 - Present
AeroLeads people directory · profile
John W. Email & Phone Number
Leadership Development, Customer Experience
at
cxLoyalty
LinkedIn matched
✓ Verified May 2026
3 data sources
Profile completeness 86%
Current company
Role
Leadership Development, Customer Experience
Location
Tulsa, Oklahoma, United States
Who is John W.? Overview
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Quick answer
John W. is listed as Leadership Development, Customer Experience at cxLoyalty, based in Tulsa, Oklahoma, United States. AeroLeads shows a matched LinkedIn profile for John W..
John W. previously worked as Manager, Global Customer Experience at Cxloyalty and Customer Experience Specialist at Cxloyalty. John W. holds Bachelor Of Science (Bs), Business Leadership from Southwestern Christian University.
Company email context
Email format at cxLoyalty
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cxLoyalty
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Profile bio
About John W.
Though I spent 20+ years in the IT and hospitality industry the last 10 years of my life have been focused on customer service and experience. I have worked as and lead people in ministry call environments, technical support and for the last 5 years it has been loyalty travel.I thrive leading multicultural teams locally and remotely in chaotic environments, improving processes, and standardizing procedures to drive customer experience related KPI. I have an analytical mind for identifying issues and partnering across the organization to find solutions
Current workplace
John W.'s current company
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18 roles · 27 years
John W. work experience
A career timeline built from the work history available for this profile.
Customer Experience Specialist
Dec 2018 - Feb 2022
Customer Service Team Lead
Feb 2018 - Dec 2018
Travel Advisor
May 2017 - Feb 2018
Csr Level 4 - Case Manager
Case management, restoring relationships, coordinating resolution of technical issues, issue identification, special projects, advanced troubleshooting
Jul 2014 - Oct 2016
Customer Service Team Lead
I work with an awesome team of CSRs, peers and leaders to create a productive and family like environment that improves our customer's experience.
May 2015 - Apr 2016
Csr - Tech Customer Service Rep
Technical troubleshooting, service call scheduling, billing and programming inquiries.
Dec 2013 - Jul 2014
Team Lead
Was promoted to part-time lead(supervisor), coaching, handling escalated calls, problem resolution, reporting, adherence monitoring, scheduling.
Nov 2013 - Dec 2013
Quality Assurance
Call monitoring, call evaluation, script adherence, agent coaching, verification
Jan 2013 - Dec 2013
Customer Service
Customer service, prayer, order processing, appointment scheduling, call handling
Sep 2012 - Jan 2013
Gerente De Ventas
Xps Eperienced Service Mexico
Order management, special projects, sales, supplier relationship management, customer education, directors assistant, technical consultation on sales projects, website and marketing management.
Aug 2011 - Aug 2012
Partner, Manager
The Seriousgames Cancun
Partner Of a Gaming / Hobby Shop in Cancun Mexico, all the duties of running a small business.
Dec 2009 - Jul 2012
It Manager
Trans Caribbean Trust Company
Maintain IT infrastructure, email database, data security, technology consulting.
Dec 2006 - Jul 2010
It Sistemas
Cancun Tips
Maintaining IT infrastructure, network management, technical consultant on IT projects and web development.
2008 - 2009
~1 yr
2006 - 2007
~1 yr
Technical Manager
Accessos Web Alternativos Mexico (Awamex)
Technological solutions project manager, designer and deployment lead.
2000 - 2005
~5 yrs
Video Editor
Go Producciones
Non-linear video editing.
2002 - 2003
~1 yr
Computer Technician - Partner
Ti Computadoras
End user equipment maintenance and sales.
1999 - 2000
~1 yr
10 education records
John W. education
Bachelor Of Science (Bs), Business Leadership
Southwestern Christian University
Certificate, Project Management
Cornell University
Biblical Studies Diploma, Bible/Biblical Studies
Rhema Bible Training College
Ministry Program, Divinity/Ministry
Rhema Bible Training College
1 Year, Computer Science
Universidad La Salle Cancún
2 Years, Cybernetics Engineering
Universidad La Salle, A.C.
Highschool Diploma, Stem
Universidad La Salle Cancún
Regular/General High School/Secondary Diploma Program
St. Mary'S High School
Técnico Programador Analista, Computer Science
Cetec Centro De Estudios Técnicos En Computación
Grade School, High School/Secondary Certificate Programs
Colegio Britanico Cancun
FAQ
Frequently asked questions about John W.
Quick answers generated from the profile data available on this page.
What company does John W. work for?
John W. works for cxLoyalty.
What is John W.'s role at cxLoyalty?
John W. is listed as Leadership Development, Customer Experience at cxLoyalty.
Where is John W. based?
John W. is based in Tulsa, Oklahoma, United States while working with cxLoyalty.
What companies has John W. worked for?
John W. has worked for Cxloyalty, Directv, Micahtek, Xps Eperienced Service Mexico, and The Seriousgames Cancun.
How can I contact John W.?
You can use AeroLeads to view verified contact signals for John W. at cxLoyalty, including work email, phone, and LinkedIn data when available.
What schools did John W. attend?
John W. holds Bachelor Of Science (Bs), Business Leadership from Southwestern Christian University.
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