John W.

John W. Email and Phone Number

Leadership Development, Customer Experience @ cxLoyalty
John W.'s Location
Tulsa, Oklahoma, United States, United States
About John W.

Though I spent 20+ years in the IT and hospitality industry the last 10 years of my life have been focused on customer service and experience.  I have worked as and lead people in  ministry call environments, technical support and for the last 5 years it has been loyalty travel.I thrive leading multicultural teams locally and remotely in chaotic environments, improving processes, and standardizing procedures to drive customer experience related KPI.  I have an analytical mind for identifying issues and partnering across the organization to find solutions

John W.'s Current Company Details
cxLoyalty

Cxloyalty

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Leadership Development, Customer Experience
John W. Work Experience Details
  • Cxloyalty
    Manager, Global Customer Experience
    Cxloyalty Feb 2022 - Present
    Stamford, Connecticut, Us
    View
  • Cxloyalty
    Customer Experience Specialist
    Cxloyalty Dec 2018 - Feb 2022
    Stamford, Connecticut, Us
    View
  • Cxloyalty
    Customer Service Team Lead
    Cxloyalty Feb 2018 - Dec 2018
    Stamford, Connecticut, Us
    View
  • Cxloyalty
    Travel Advisor
    Cxloyalty May 2017 - Feb 2018
    Stamford, Connecticut, Us
    View
  • Directv
    Csr Level 4 - Case Manager
    Directv Jul 2014 - Oct 2016
    El Segundo, Ca, Us
    Case management, restoring relationships, coordinating resolution of technical issues, issue identification, special projects, advanced troubleshooting
    View
  • Directv
    Customer Service Team Lead
    Directv May 2015 - Apr 2016
    El Segundo, Ca, Us
    I work with an awesome team of CSRs, peers and leaders to create a productive and family like environment that improves our customer's experience.
    View
  • Directv
    Csr - Tech Customer Service Rep
    Directv Dec 2013 - Jul 2014
    El Segundo, Ca, Us
    Technical troubleshooting, service call scheduling, billing and programming inquiries.
    View
  • Micahtek
    Team Lead
    Micahtek Nov 2013 - Dec 2013
    Broken Arrow, Oklahoma, Us
    Was promoted to part-time lead(supervisor), coaching, handling escalated calls, problem resolution, reporting, adherence monitoring, scheduling.
    View
  • Micahtek
    Quality Assurance
    Micahtek Jan 2013 - Dec 2013
    Broken Arrow, Oklahoma, Us
    Call monitoring, call evaluation, script adherence, agent coaching, verification
    View
  • Micahtek
    Customer Service
    Micahtek Sep 2012 - Jan 2013
    Broken Arrow, Oklahoma, Us
    Customer service, prayer, order processing, appointment scheduling, call handling
    View
  • Xps Eperienced Service Mexico
    Gerente De Ventas
    Xps Eperienced Service Mexico Aug 2011 - Aug 2012
    Order management, special projects, sales, supplier relationship management, customer education, directors assistant, technical consultation on sales projects, website and marketing management.
  • The Seriousgames Cancun
    Partner, Manager
    The Seriousgames Cancun Dec 2009 - Jul 2012
    Partner Of a Gaming / Hobby Shop in Cancun Mexico, all the duties of running a small business.
  • Trans Caribbean Trust Company
    It Manager
    Trans Caribbean Trust Company Dec 2006 - Jul 2010
    Maintain IT infrastructure, email database, data security, technology consulting.
  • Cancun Tips
    It Sistemas
    Cancun Tips 2008 - 2009
    Maintaining IT infrastructure, network management, technical consultant on IT projects and web development.
  • Royal Resorts
    Telemarketing Sales
    Royal Resorts 2006 - 2007
    Cancun, Quintana Roo, Mx
    Weekly vacation rental sales, inbound and cold calls.
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  • Accessos Web Alternativos Mexico (Awamex)
    Technical Manager
    Accessos Web Alternativos Mexico (Awamex) 2000 - 2005
    Technological solutions project manager, designer and deployment lead.
  • Go Producciones
    Video Editor
    Go Producciones 2002 - 2003
    Non-linear video editing.
  • Ti Computadoras
    Computer Technician - Partner
    Ti Computadoras 1999 - 2000
    End user equipment maintenance and sales.

John W. Education Details

  • Southwestern Christian University
    Southwestern Christian University
    Business Leadership
  • Cornell University
    Cornell University
    Project Management
  • Rhema Bible Training College
    Rhema Bible Training College
    Bible/Biblical Studies
  • Rhema Bible Training College
    Rhema Bible Training College
    Divinity/Ministry
  • Universidad La Salle Cancún
    Universidad La Salle Cancún
    Computer Science
  • Universidad La Salle, A.C.
    Universidad La Salle, A.C.
    Cybernetics Engineering
  • Universidad La Salle Cancún
    Universidad La Salle Cancún
    Stem
  • St. Mary'S High School
    St. Mary'S High School
    Regular/General High School/Secondary Diploma Program
  • Cetec Centro De Estudios Técnicos En Computación
    Cetec Centro De Estudios Técnicos En Computación
    Computer Science
  • Colegio Britanico Cancun
    Colegio Britanico Cancun
    High School/Secondary Certificate Programs

Frequently Asked Questions about John W.

What company does John W. work for?

John W. works for Cxloyalty

What is John W.'s role at the current company?

John W.'s current role is Leadership Development, Customer Experience.

What schools did John W. attend?

John W. attended Southwestern Christian University, Cornell University, Rhema Bible Training College, Rhema Bible Training College, Universidad La Salle Cancún, Universidad La Salle, A.c., Universidad La Salle Cancún, St. Mary's High School, Cetec Centro De Estudios Técnicos En Computación, Colegio Britanico Cancun.

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