Overseeing daily operations in the Professional Services Sales department and managing opportunities related to professional service implementation, new, extended or promoted sales.

- Advised and sold audiovisual project design;- Designed and implemented the Lead-to-Order process;- Optimized the tooling for the Pre-Sales project calculation.

- Led the Technical Services team for internal and external IT services;- Modelled the Mprise business processes;- Drew up the IT roadmap for the Mprise organization;- Established the framework for information security within Mprise.

- Sold and monitored the delivery of various IT services;- Managed IT projects for external and internal clients;- Drew up the digital strategy for CAOP as part of a team;- Established a business-process model for hotlines as a service to customers;- Achieved the initial ISO27001 certification of CAOP in the role of Information Security Officer a/i.

- Was co-responsible for the development of the Managed Services business unit, for the sales and delivery of Support, Management and Optimization services on Microsoft Dynamics (365) ERP and CRM environments of customers;- Sold and monitored the delivery of Managed (SLA) Services to customers in NL/EN/DE and managed the transition phase and monitored customer satisfaction;- Continuously improved the Managed Services services and processes in such a way that they remained in line with customer demand and could be delivered more effectively and efficiently.- Was responsible for the content design and management of the Managed Services contract and delivery templates;- Implemented the Managed Services services in a team at the HSO organizations in England, Germany and the US;- Was as a project manager responsible for the development and realization of the MyHSO customer self-service portal with an online 360 degree customer view for customer and HSO;- Was as a product owner responsible for the solution architecture, business-process and data-modeling of MyHSO in MS Dynamics CE, Sharepoint, PowerBI and Azure;- Realized the initial ISO27001 certification of HSO-NL in the role of project manager.

- Sold software development, consultancy, migration and Managed Services services in the BeNeLux;- Qualified for the Infor Circle of Excellence (2010).

- Shared responsibility for the IT department;- Developed and took care of the business reporting of 'Sales and Projects' from Baan V ERP and CRM;- Developed and implemented an innovative Web-based CRM system;- Continuously improved the processes of 'Sales and Projects';- Realized the ISO9001 re-certification of the processes of 'Sales and Projects'.

- Took care of the integration of Archinorm's Technical Project Advice and Project Management services into the organisation of Gispen International;- Led the Technical Project Consulting and Project Management team;- Led the Installationteam;- Participated as process owner of 'Sales and Projects' in the international team for the implementation of Baan V ERP.

- Was (as team lead) responsible for the commercial management and unburdening of key accounts;- Integrated Archinorm's internal sales department with Gispen International;- Took care of the functional application management of Matrix CRM.

- Inside and field sales employee | Bruhamij Kunststoffen (Eriks) (1994 - 1998) - Inside sales employee | Oostwoud International (1994)- Commercial inside sales employee & marketing | Wynmalen & Hausmann (1992 - 1994)- Inside sales employee | Bruhamij Kunststoffen (1991-1992)- Project officer | Pajaco Interieur- en tentoonstellingsbouw (1990-1991)- Self emloyed entrepreneur | Ideka Agenturen & Winkelinterieurs (1988-1990)