(Managed Service Provider offering IT services, support, and system integration for local and international businesses)Spearheaded risk assessment processes for IT service delivery, identifying potential vulnerabilities in system integration projects, resulting in a 20% reduction in service disruptions for clients.Successfully implemented a risk mitigation framework for local and international clients, improving cybersecurity measures and enhancing data protection, which led to… Show more (Managed Service Provider offering IT services, support, and system integration for local and international businesses)Spearheaded risk assessment processes for IT service delivery, identifying potential vulnerabilities in system integration projects, resulting in a 20% reduction in service disruptions for clients.Successfully implemented a risk mitigation framework for local and international clients, improving cybersecurity measures and enhancing data protection, which led to a 15% increase in client retention.Collaborated with cross-functional teams to assess operational and strategic risks in IT infrastructure, providing actionable insights that improved decision-making and client satisfaction.Designed and conducted risk training programs for internal teams, improving compliance with regulatory standards and IT security protocols.Monitored emerging risks in IT services, advising management on proactive steps to enhance system security and business continuity. Show less