• Conducting comprehensive assessments of information assets, technical infrastructure, support processes, and associated platforms/technologies to identify and evaluate potential risks.• Implementing effective security governance policies and procedures and ensuring they are fully documented. Developing and implementing policies, standards, and procedures for information security and risk management, aligning with global best practices to safeguard the organization's valuable information… Show more • Conducting comprehensive assessments of information assets, technical infrastructure, support processes, and associated platforms/technologies to identify and evaluate potential risks.• Implementing effective security governance policies and procedures and ensuring they are fully documented. Developing and implementing policies, standards, and procedures for information security and risk management, aligning with global best practices to safeguard the organization's valuable information assets.• Deploying, managing, and maintaining any security system or process to protect the company’s systems, data, interests, or reputation in conjunction with the Network Manager. • Building and maintaining relationships with key technology and business stakeholders to understand security risk and drive robust risk-based decision-making. Show less

• Conducting comprehensive assessments of information assets, technical infrastructure, support processes, and associated platforms/technologies to identify and evaluate potential risks.• Implementing effective security governance policies and procedures and ensuring they are fully documented. Developing and implementing policies, standards, and procedures for information security and risk management, aligning with global best practices to safeguard the organization's valuable information… Show more • Conducting comprehensive assessments of information assets, technical infrastructure, support processes, and associated platforms/technologies to identify and evaluate potential risks.• Implementing effective security governance policies and procedures and ensuring they are fully documented. Developing and implementing policies, standards, and procedures for information security and risk management, aligning with global best practices to safeguard the organization's valuable information assets.• Deploying, managing, and maintaining any security system or process to protect the company’s systems, data, interests, or reputation in conjunction with the Network Manager. • Building and maintaining relationships with key technology and business stakeholders to understand security risk and drive robust risk-based decision-making. Show less

• Drafted workflows & technical guides to ensure knowledge bank is retained for repeating tickets, enabling other members of the team to resolve the same issues as quickly as possible.• Ensured the service desk ticketing system is always up to date and accurate with notes of all communications• Actively identified frequently logged support calls and made recommendations for IT service improvements or user training requirements• Security champion for the IT service desk… Show more • Drafted workflows & technical guides to ensure knowledge bank is retained for repeating tickets, enabling other members of the team to resolve the same issues as quickly as possible.• Ensured the service desk ticketing system is always up to date and accurate with notes of all communications• Actively identified frequently logged support calls and made recommendations for IT service improvements or user training requirements• Security champion for the IT service desk team• Represented the unit in ISMS audit discussions Show less

• Validated complaints and resolved problems quickly & efficiently, escalating where required.• High rate of sales conversion calls• Built an environment of continuous service improvement and learning through utilizing the feedback of changing customer requirements and required service improvements• Provided proactive support and recommendations to improve the customer experience. Monitored customer satisfaction and identified trends to propose service improvements. • Resolved… Show more • Validated complaints and resolved problems quickly & efficiently, escalating where required.• High rate of sales conversion calls• Built an environment of continuous service improvement and learning through utilizing the feedback of changing customer requirements and required service improvements• Provided proactive support and recommendations to improve the customer experience. Monitored customer satisfaction and identified trends to propose service improvements. • Resolved customer complaints and escalations with empathy and efficiency Show less