Keiana Daniel Email & Phone Number

Wellingborough, England, United Kingdom

I successfully provided tailored debt advice, helping clients navigate complex financial situations and identify the most suitable debt solutions. I developed expertise in UK credit laws and regulations, and collaborated with Lloyds Banking Group to offer cost of living advice.

Birmingham, England, United Kingdom

West Midlands, England, United Kingdom

Working as a Cover Supervisor is challenging, but very rewarding. It is my role to step in for Teachers who are on short term absences. Since October 2020 I have been on a long-term placement at Stuart Bathurst Catholic High School. Being at the same school for a long period of time has allowed me to build a strong rapport with both the students and staff.An average day usually consists of delivering work that has been set by the regular Teacher, whilst managing student’s behaviour in accordance with the school’s behaviour policy and creating a positive environment which allows all students to work to the best of their ability.

Birmingham/Watford/Bristol

VWV approach is a free network for law firms which allows members to refer their clients to VWV in situations where they are unable to assist themselves.As Business Development Executive for VWV approach I was responsible for building relationships with member firms in Birmingham, Watford and the surrounding areas. This role helped me build on my networking skills, whilst giving me the opportunity to start creating strong relationships with key stakeholders.

Dudley, United Kingdom

In this role, I managed new client enquiries across four legal departments—Private Client, Litigation, Private Family, and Care. I collaborated with staff at various levels, gained knowledge of different legal aspects to provide accurate service information, and adhered to Lexcel guidelines. Additionally, I managed the firm’s CRM system, ensuring conflict-free client communications and recording all interactions. I also analysed collected data to generate performance reports and assisted in organising events to showcase the firm's expertise and create networking opportunities. My responsibilities included designing marketing materials to support these efforts.

Solihull And Wolverhampton

In my role at Eurochange, I focused on providing excellent customer service, ensuring clients left with a positive impression by effectively meeting their needs. I utilised my anti-money laundering training to screen customers, identifying and documenting any suspicious activity with a keen attention to detail to prevent distractions and avoid accepting fake notes. As a keyholder, I was responsible for securely opening and closing the store, processing deliveries, and often managing the store independently. I consistently maximised sales of all available products and services, and used my numeracy skills to accurately count money and calculate exchange rates when systems were down.

Birmingham, England, United Kingdom

As a Customer Contact Centre Agent at Jurys Inn, I effectively communicated hotel information to guests and third-party agents via email and telephone, and liaised with hotel staff across Europe. I consistently met performance targets (KPIs) and utilised Microsoft Office (Excel, Word, Outlook, PowerPoint) along with Opera Systems for managing reservations. I worked collaboratively with colleagues, serving on the Jurys Inn Customer Contact Centre Voice Committee, and frequently trained new team members. My role demanded a keen attention to detail to ensure accuracy in reservations, and I demonstrated flexibility by efficiently multitasking and swiftly transitioning between tasks based on office needs. Above all, I provided excellent customer service, leaving clients with a positive impression of the Jurys Inn brand.

Master Of Science - Msc, Finance

Bachelor Of Arts - Ba, Digital Marketing, First Class

Activities and Societies: Key Modules: -International Marketing -Digital Planning and Analytics -Creative Digital Innovation -Managing.