Keilah Hailey Email & Phone Number

System Administrator responsibilities, including server configuration, end user testing, system optimization, system audit, reporting, troubleshooting, integrations, outside-vendor set-up, and Help Desk/user/training support.• Manage day-to-day activities, incidents, data accuracy, mapping, structure, and data requests, system monitoring, troubleshooting and provide end-user support activities• Develop system strategies and system enhancements• Support workflow configurations and enhancements to support process changes• Assist with the planning, coordination, implementation, testing, and documentation of enhancements and upgrades to system processes and applications• Maintain knowledge of system developments through participation in user group activities, knowledge exchange, and other related activities• Identify risks and opportunities for the implementation of any new functionality and integrations with other systems

Norcross

Functional in-house expert on ConnectWise & Quosal software, drive implementation and effective use of business process software. Ownership of CRM and quoting tool package infrastructure that supports Lead Management, Order Management, and Help Desk Support processes for 125 users.Ensure full workflow process, maintenance and design inclusive of but not limited to HTML design and template modification, API from CRM to OMD, and order portal development supporting vendor and customer management.Work closely with all functional units, executive management and core cross functional team, sales, operations and support teams to optimize the use of ConnectWise and quoting tool package to achieve maximum efficiency and data excellence

Position responsible for evaluating, designing, integrating, unit testing, trouble-shooting and supporting the Global SCP payroll database. Execute full payroll processing cycle ensuring each countries payroll tasks are processed accurately and timely. Perform audits to ensure manual adjustments are processed according to the schedules. Assists in the investigation system dependencies. Performs tests for patches and upgrades to ensure the quality of changes prior to moving them into production.

Manage a portfolio of 50-75 newly acquired assets on a continual basis and ensure that all newly acquired assets are flowing through the premarketing process in a timely manner, Ordering BPOs, bids, inspections, etc , Evaluate/Follow-up of BPOs, appraisals, bids, repair

Database creation/management, capital/annual campaign administration, customer service, events and donor cultivation

Worked with advertising clients to create ads, manage key account sales activity, customer service, execute/create media plans and media ad placement.

Supported network and delivery operations, 800 customer service line, database management, customer service, management/administration of e-learning products, service contract administration and problem solving. Sr. Customer Information Database CoordinatorSupport all US broadcast customers, supervise database management, day-to day direction on work assignments, conflict management

Bs, Public Administration

Activities and Societies: Circle of Scholars - Dean's List

Associate'S Degree, Business & Web Design