Help Desk Technician
Current- Use a ticketing system to create, notate & track client requestsProviding technical assistance/instructions to users via phone, email, & chatRemote access client devices to troubleshoot errorsEscalate tickets when.
- Install & troubleshoot software needed for client’s work environment Set-up and troubleshoot printers and peripheral devices Perform security procedures to protect client information Educate customers on best practices.