Logan A. Email & Phone Number

Reston, Va, Us

Glendale, Az, Us

United States

- Handle complex ticket escalations and resolved advanced technical issues, reducing average resolution time by 40%.- Manage and optimize remote monitoring and management tools, automating key processes and reducing manual effort by 25%.- Lead and manage on-site deployment projects and teams, including state contracts for healthcare IT infrastructure in correctional facilities, ensuring successful deployment of over 1,000 devices for the state of Massachusetts DOC (e.g., switches, firewalls, laptops).- Oversee the onboarding of new app platforms and IT solutions, improving service delivery and client satisfaction.- Serve as project manager for on-site work, coordinating teams to deploy hardware, manage fiber networks, and document installations, resulting in zero critical errors across multiple large-scale projects.- Continue to create and update documentation, including knowledge base articles, contributing to a repository of over 100 resources for both internal use and client reference.

- Provided exceptional end-user support for a diverse range of clients, consistently achieving a 95%+ customer satisfaction rating.- Developed and maintained comprehensive documentation, including technical processes, how-to guides, and knowledge base articles, improving team efficiency by 30%.- Received multiple client commendations and recommendations for high-quality service and quick issue resolution.- Demonstrated strong technical acumen and a proactive approach, leading to a promotion to a Tier 3 Technician role within 6 months.

Mastering skills in front-end web development, back-end web development,databases, and data structures and algorithms.

Glendale, Arizona, United States

- Developed e-commerce store, generated over $100,000 insales for the company.- Created all graphics, web design, UX and UI for website as well as allcopywrite.- Marketed site through multiple channels, generating over 10,000total users on site.- Managed team of 5 people increasing sales by 100% compared toprevious year.

Glendale, Arizona, United States

- Lead generation and client follow-up through Salesforce CRM, engaged with and took customers on test drives and product tours to garner interest and generate preorders for electric vehicle- Generated over 3000 unique leads for the company, with over 20 vehicle sales

Tempe, Arizona, United States

Troubleshooted and repaired desktop computer hardware issues. Disassembled and reassembled corporate office workstations including desktops, peripherals, landline connections and monitors. Assisted 3-4 employees daily with questions and issues related to hardware and software.

Omaha, Nebraska, United States

Social media manager for 501(c).3 nonprofit, created and designed all graphics and social media content. Email marketing campaigns and branding.

Phoenix, Arizona, United States

- Worked with and managed team of virtual assistants to create websites, do lead generation and create marketing materials for clients

Software Engineering Career Track Certificate, Computer Software Engineering

800+ hours of hands-on course material, with 1:1 industry expert mentor oversight, and completion of 4 in-depth portfolio projects.

High School Diploma, Computer Science

Activities and Societies: Future Business Leaders of America (FBLA)- Graduated 4th in class, 99th percentile with 4.1 GPA and 34 ACT.