Working in Customer Success - Onboarding at Rent, I enable new customers to successfully use our SaaS platform for managing their rental properties. I work with the sales and customer success teams to create and execute onboarding plans, provide training and support, and ensure customer satisfaction and retention.I have over five years of experience in sales, customer service, onboarding, recruiting, and retention, across various industries and domains. I have worked as a Customer Success Specialist II at QGenda, a leading provider of healthcare workforce management software, and as a Customer Service Advocate at Verizon, one of the largest telecommunications companies in the world. I have consistently exceeded my targets, received positive feedback, and contributed to the growth and retention of our customer base.I hold two Bachelor's degrees, one in Human Resources Management/Personnel Administration from Strayer University, and one in English Language and Literature/Letters from Georgia Southern University. I have a strong passion for learning, communication, and problem-solving, and I leverage my skills and knowledge to deliver value to my customers, colleagues, and organization. My goal is to continue to grow and excel as a professional in the SaaS and Customer Success space, and to help clients achieve their desired outcomes.