Keith Bartlett Email & Phone Number

12 Oaks Mall -Novi

* Lead and manage a team of 7 hourly supervisory leads that led a team of 140-150 retail staff in achieving business goals and delivering exceptional customer service * Implemented performance management processes and provided coaching and feedback to employees * Acted as a liaison between employees and leadership on HR-related matters * Developed and.

* Lead and manage a team of 3 hourly supervisors that led a team of 40-60 retail staff in achieving service goals and delivering exceptional customer service * Implemented performance management processes and provided coaching and feedback to employees

* Lead and manage a team of 2 hourly supervisory that led a team of 10-15 retail staff in achieving inventory goals and delivering exceptional customer service * Implemented performance management processes and provided coaching and feedback to employees

* Lead and manage a team of 2 hourly supervisors that led a team of 40-60 retail staff in achieving business goals and delivering exceptional customer service with $50+ million in revenue * Implemented performance management processes and provided coaching and feedback to employees

Human Resource

• Target Corporation, Livonia and Dearborn Heights, MIExecutive Team Leader – Human Resources2010 – 2016Achievements/Responsibilities:
• Hire, recruit and train team to achieve top service scores within the district.
• Direct Supervision of 120 team member and 9 hourly supervisors.
• Initiated development and training coordinator for the district to support development culture.
• Leadership recruiter for the metro Detroit area – hired over 20 leaders for different stores in the district.
• Promoted 14 hourly team members into hourly supervisors.

Novi, Michigan

• Macy’s, Four Different Michigan LocationsManager – Operations/Merchandising and Sales2003 – 2009Achievements/Responsibilities:
• Dual-role manager of Operations and Merchandising manager in a $75 million store with 54 direct reports
• Excellence in customer service and customer loyalty by driving positive comps in credit card account openings, customer survey scores, and overall sales.
• Trained 36 new managers as the training coordinator for the Detroit region.
• Coordinator of process improvement of shipping and receiving leading to increased payroll efficiency and budgetary savings

• Wal-Mart Inc, 7 Different LocationsAssistant Manager1998 – 2003Achievements/Responsibilities:
• Responsible for day to day operations of stores ranging from $40 to $170 million in yearly sales.
• Utilized strong training and communication skills to reduce accident cost from team by 80% as risk management supervisor.
• Utilized strong project management skills to seamlessly manage construction on a new store opening in Roseville, MI.

Ann. Arbor, Michigan

• McDonald’s Inc., Ann Arbor and Ypsilanti, MIStore Manager and Assistant Manager1993 – 1998Achievements/Responsibilities:
• Training coordinator for North Detroit region where I successfully trained over 20 new assistant managers.
• Assisted in the seamless transition of 6 stores from franchise stores to corporate locations.
• Recruited and retained great talent leading to a turnover rate of less than 4%.

Business Administration And Management, General

Activities and Societies: Kappa Alpha Psi

Education record