Keith Biddinger Email & Phone Number

Chandler, Arizona, United States

IT support.

Chandler, Arizona, United States

Webex/AV technician for the City of Chandler

Scottsdale, Arizona, United States

Desktop Support and OKTA + O365 Administration -Dedicated to ChargePoint –SaaS shop – Use of OKTA as SSO w/multifactor authentication, Administration for large projects. Coordinate with People Operations (HR) for weekly Onboarding of 3-24 persons weekly. Hardware deploys and setup for the same. Lead Initial New Hire Orientations. Creation and management of distribution lists. Creation and management of OKTA accounts. Software unitized: Box, Jira (tickets & projects), Crowdstrike, Slack, Druva, Intune, O365, Windows 10/11, Mac OS, Meraki, Bomgar, Zoom. Assist with Facilities’ functions due to Hybrid, back to Office staff shortage. 1st queue for all IT tickets. Remote support of most things. AV and IT support for Arizona’s 2 offices

Tempe, Arizona, United States

Remote IT support

Greater Phoenix Area

Large Refresh project team. Inventory, Data migration and deep configuration in a busy health care system.

Greater Phoenix Area

Complete Intelihealth system install and care for Banner Health.

Greater Phoenix Area

Maintain, Inventory, preventive maintenance, installation, refresh and disposal of Clients Electronic display needs in the Phoenix Region

Tempe, Arizona, United States

Dedicated to Salt River Project for Crestron Flex (Microsoft Teams rooms) project implement. Focus on diverse audio visual up fits company wide. Order, install or replace digital signage conference room PCs. Hands-on for digital signage. Collaborating with the audio visual team, leads and technical analysts to develop better IT solutions. Monitor Service Now for Incidents, item request, escalations, call outs and knowledge base use. Fusion, Crestron Toolbox, Biamp Tesira and VNC Viewer softwares. Direct, escort and manage vendors for service and projects, focusing on compliance and developing standards. Determine end of life equipment and if it is ready electronic recycling. Assist with storage, maintenance and deliver of stock new and old. Watch levels of critical stock. Work through TV warranty exchanges. Renew my Avixa Certified Technology Specialist certification. Certify Dante audio level I, II and III. Atlona certifications. NERC SIP security certification(s). Smith System, Attack backing, MSDS and other needed requirements.

Charlotte, North Carolina Area

USDC Agent filling a Bank of America Video Operations position. Filter through all AV communications nationwide. Man the Video Operations help desk with Remedy. Maintain spares of many current and legacy system blends. Executive support team. First tier Telepresence support. Crucial event monitoring and management. Preemptive health checks and cycles of questionable equipment before important meetings. Remote smart hands for Cisco Telepresence support. Use of "VQ" Console to setup and execution of Global meetings with Telepresence mixed environments. Cover of all AV issues if reoccurring or escalated for 14 buildings in Charlotte. Coordinate Telepresence & Crestron mixed room installations and Integrator scheduling. Use of Web-Ex for meetings and parallel technical support lines for special events. Wrap up large refresh projects with the final Inventory and sign off.

Charlotte, North Carolina Area

Digital Signage Specialists for Wells Fargo Service. First 2 man extension of Diversified’s NOC outside of NJ… now a 3 man crew. Monitor technicians and equipment remotely for 2600+ setups nationwide for project management and service calls. Nexcom-NEC player/TV Setups, often in a wall (multiple TV) configuration. Track and report trends to analysts, engineers and project managers. Sign offs of Technical operation installs? Uses of Sales Force, VNC viewer, Naviset, PDcomms, Four Winds software for remote control, call documenting. A liaison position on the client’s site.

Mooresville And Wilkesboro, Nc

Ensure all AV equipped spaces are running optimally for Lowes HQ. Tie equipment into client provided virtual LAN for Fusion monitoring and control. Assist with establishing and executing standards in repairs and installs. Perform preventive maintenance checks. Resolve service request work orders. Participate in meetings. Self-trained for CTS exam. Gather and share knowledge for support analysts, engineers and project managers. Maintain spare stock at two sites.

Charlotte, North Carolina Area

Provide smooth events and meetings with regards to everything Audio and Visual for the Charlotte campus.Audio visual specialists for the Microsoft account, Real Estate & Facilities teamEnsure all AV equipped spaces are running optimally ahead of the events. Maintain diversedevices and equipment through frequent testing, Fusion RV monitoring, work orders and repairand preventative maintenance. Participate in monthly meetings, event planning and fielding anyquestion(s) regarding the AV oriented equipment of the Microsoft Charlotte campus especiallywith peers. Provide training to back fill personnel. Assist with AV projects. Follow through onevent planning, acquisition of resources and execution.