Keith Byrd Email & Phone Number

Inwood, WV

Shepherdstown, West Virginia

 Answering calls within a timely manner. Creating and closing tickets with CA Service Manager. Explaining to users technical and non-technical, any issues that they have and assisting them. Providing professional support and treating clients with courtesy. Making tickets for all the emails sent to the shared inbox and responding to them. Completing.

Chambersburg, PA

 Ensuring label printers are working correctly. Supporting hardware and software issue related problems. Answering calls within a timely manner. Creating and closing tickets with CA Service Manager. Explaining to users any issues that they have and assisting with them. Doing a complete inventory of all the hardware being used. Providing professional.

Hagerstown, MD

 Assisting clients with AS/400 errors. Creating and closing tickets with Service Now within my shift. Imaging computers using SCCM. Resetting passwords and enabling accounts using Active Directory. Ensuring label printers are working correctly. Making sure servers and switches remain working correctly. Explaining to them any issues that they have.

Hagerstown, MD

 Assisting clients with enrolling on Client Line website. Ensuring they are able to use website without any errors. Assisting them on using the Payeezy virtual terminal. Resetting passwords for Payeezy and Client Line site. Ensuring clients verify security protocol before assisting them. Getting them to correct departments if necessary. Explaining.

Hagerstown, MD

 Check in laptops when they are sent in to be upgraded. Migrate all personal data and install programs that are needed on the replacement laptops. Image laptops with PXE boot. Replace parts on broken laptops. Ship out replacement laptops same day old ones arrive for minimal downtime for user. Send out needed accessories for users; docking stations.

Waynesboro, PA

 Setting up and deploying new computers. Doing audits on computer equipment fixed. Setting up and configuring clients’ emails in Lotus Notes. Ordering warranty and non-warranty parts and shipping old parts back. Responsible for giving clients perfect client experience. Doing my job with minimal supervision. Creating and closing tickets in Remedy..

Martinsburg, WV

 Setting up and deploying new computers. Removing viruses, spyware, etc. from computers. Setting up new printers and installing software for them. Diagnosing software and hardware issues with clients’ computers. Providing superior customer service skills. Ordering warranty and non-warranty parts for clients’ computers and printers. Being able to.

Winchester, VA

 Setting up and deploying new computers. Working with branch administrators on phone Doing audits on computer equipment fixed Ordering warranty and non-warranty parts and shipping old parts back Going onsite to fix computer equipment and printers and closing tickets within 2.5 day SLA Keeping an inventory of computers, computer equipment Going.

Martinsburg, WV

 Understanding customers’ needs and finding the best total solution. Sell merchandise to customers & building great rapport. Keeping the store clean, down stocking, being backup cashier on point-of-sale. Shooting labels for merchandise and keeping up with all the new technology. Superior customer service skills. Extensive understanding of personal.

Edison, NJ

 Managing and Maintaining a Microsoft Windows XP Environment. Making sure everything was running smoothly. Watching over students on the computers. Scheduling time frames for them for use of internet. Keeping any students from going onto restricted websites and use of proxies. Superior communication skills (written & verbal). Great problem solving.

Microsoft Certified Professional, Information Technology

A+ Certification, Information Technology