PROGRAM MANAGER, COMMERCIAL CENTRAL, MAY 2018 – PRESENT• Program ownership of domestic and international customers headquartered out of the central region, leveraging the experience and success in the Web Services sector to grow our partnership with these strategic accounts• Create and facilitate proposals, project plans, kickoffs and business reviews to internal and external executive leadership worldwide• Ownership and management of all financial aspects of the business, ensuring a healthy, efficient and profitable business model• Lead ideation and design sessions with internal and external engineers to effectively scope projects ranging from small business deployments to enterprise scale data centers.• Monitor, track and report on all aspects of the business, ensuring deliverables are completed as outlined and committed to in the statement of work (SOW)

GLOBAL PROGRAM MANAGER, WEB SERVICES, JANUARY 2017 – MAY 2018• Ownership and management of WWT’s largest customer, providing strategic guidance and leadership to our internal teams, project managers and external customer• Create and facilitate proposals, project plans, kickoffs and business reviews to internal and external executive leadership utilizing virtual mediums and on-site delivery at locations across the globe• Ownership and management of all financial aspects of the business, ensuring a healthy and profitable business• Lead ideation and design sessions with internal and external engineers to efficiently scope projects ranging from small office buildouts to enterprise scale data centers.• Monitor and track all aspects of the business, ensuring deliverables are completed as outlined in the Statement of Work (SOW)• Continuously cross train with extended teams to sharpen skillset and create a single point of contact that the customer can trust and have confidence in the direction provided

Project Manager - Inside Sales - August 2014 - February 2017• Support the Web Services business and one of WWT’s largest clients, continuously exceeding goal• Created and implemented a catalog ordering system for immediate order availability, managing over 650 unique configurations specific to the customer, significantly reducing sales cycle• Develop relationships with existing and prospective decision makers to better understand the clients’ needs and potential solutions, driving sales success• Respond to RFQs ensuring all SLAs are met• Primary point of contact creating, managing and maintaining all business requests• Develop and maintain an expertise of the vendors and products • Collaborate with Account Executives, Program Managers and Material Operations to ensure the customer’s needs and expectations are exceeded.• Manage business from quote creation and catalog management to monthly analysis and reporting• Impressive Microsoft Office skillset, used for report creation and analysis as well as special project requests from management and extended teams• Cross-train departments on Agile and how it is utilized by the customerFinancial Operations - December 2013 - August 2014• Direct contact liaison between the client, sales team and billing department ensuring all invoices are correct and payments are received• Promoted from the Northeast region to control the entire Commercial East, managing accounts in the United States, United Kingdom, Canada, Australia, Belgium, Egypt, France, Guatemala, Hungary, India, Ireland, Israel, New Zealand, Portugal, Singapore, Taiwan and United Arab Emirates• Cultivate finance relationships with the customers to create business value• Extensive report manipulation and creation for multi-million dollar contracts • Well versed in essential software applications necessary to complete responsibilities • Assigned individual projects by management, demonstrating my drive for excellence and passion to succeed

• Responsible for direct customer support, sales and hardship assistance on up to 150 accounts • Strong multitasking skills and communication skills for account management and selling mortgage options• Continuously met and exceeded customer satisfaction goals, ensuring quality and standard compliance• Promoted to a tenured, telecommuting position after three months of employment• Chosen as a member for a Voice of the Employee committee to assist in implementing change to further engagement• Tested new software before it was released to the general workforce population and trained co-workers accordingly• Managed work portfolio under deadlines, ensuring that all file tasks were on target

• National top 5 performer in sales and customer satisfaction goals, and business-to-business sales contracts• Followed a strict, multi-tier customer follow-up system, ensuring deadlines were met• Sourced potential sales opportunities based on business and client credit history• Received and processed requests for quotes for business accounts• Reviewed contracts and employee processes ensuring quality standards are met or exceeded• Chosen to be apart of an advocate program to test upcoming software and devices, and to train co-workers accordingly • Routinely updated spreadsheets and account books in order to independently multi-task and complete tasks

• Rated top 2 in sales and customer satisfaction goals at an individual and store level, while also completing managerial duties prior to specific deadlines• Top 5% performer in business to business sales• Sourced potential sales opportunities based on business and client credit history• Received and processed requests for quotes for business accounts• Created a follow-up system and guidelines to ensure customers were contacted at specific date intervals• Chosen for testing upcoming system software/applications to provide proactive support • Quality customer service provider• Trained new employees in proper customer service and application support techniques