Manage full responsibilities for two stores at the same time. Responsible for all aspects of the Wagner Equipment Co. stores in both Yuma and Burlington. Including (but not limited to) Parts, Service, Financials, Training, Managment, and Facilities.

The key figure in all parts related aspects of the Ag Parts business. Responsible for substantial growth in inventory turn rates, fill rates, sales, training and multiple other aspects of the AG parts business for all stores in the Wagner dealer network. Developed marketing plans for the AG segment of Wagner's parts business so that increased sales and profits were realized. Some of the primary functions of the position were marketing and retail focus, providing input to inventory control to improve customer satisfaction and inventory performance , and provide various Ag parts related training.

Assist dealer service personnel in diagnosis of unique service problems, implementation of all company-sponsored programs, and assisting /counseling with dealers on service related matters, Resolve customer and dealer complaints on service related issues. Monitor dealers warranty compliance, dealer warranty recovery rate, and determine involvement of goodwill participation on out-of warranty situations. Evaluate machine performance in field conditions. Responsible for reporting product deficiencies to parties responsible for corrective action. Provide service reports to identify problems found within the territory.

Lead, manage, and train a staff of 10 employees in a busy parts department. Maintain and improve inventory levels and stocking parameters for an inventory of over 500k using stocking and fill parameters as well as annual and perpetual inventories. Partner with both existing third party automotive businesses clients as well as new clients to increase wholesale business. Work with and provide top customer service to retail customers, wholesale clients, and the dealership's service department. Oversee and manage all facets of parts department including staffing, training, all financials, inventory, and sales.

Develop and implement a territory parts business plan for the dealers by helping to identify and evaluate all new parts business growth opportunities. Implement parts programs and follow up as necessary to ensure timely initiatives are taken to become competitive and knowledgeable of competitive parts practices and programs. Conduct training programs and seminars for dealers to advance the effective use of company parts programs. Assist dealers in identifying strategic account management. Assist dealers in establishing key customer relationships with targeted contact management and on-site customer visits. Assist dealers to improve customer service scores with deployment of targeted training and best practices. Develop and deploy action plans that improve the profitability of the dealer’s service/parts department, as well as CNH. Provide input for corporate reports and forecasts for management reporting as necessary. Focus on activities and strategies that will result in revenue growth and make CNH the preferred supplier of parts for each dealership.

Manage all aspects of AvailabilityMAX staff including hiring, reviews, employee relations, and training internal staff on numerous tasks and projects, ranging from specialized tasks to software applications. Conduct numerous on-site trainings for dealer parts managers. Conduct regular on-site and regional retraining sessions for dealerships. Organize and lead multiple training sessions for CNH staff and field personnel. Conduct on-site sales presentations for owners, general managers, and parts personnel. Initiate continuous improvements in AvailabilityMAX system tools including troubleshooting system errors. Develop and implement new processes and applications, including instituting a new platform. Develop, maintain and continually look to improve training guides and all other documentation. Develop sales material, including brochures, pamphlets, and Power Point Presentations. Maintain amicable and working relations with dealers and consult regularly with them on best practices for inventory management.

Consult with dealers and staff to provide dealer with accurate inventory analysis, systems knowledge, and business practices. Maintain amicable and working relations with dealers and consult with them on best practices for inventory management. Assure weekly forecast and produce suggested weekly depot stock orders for dealers. Maintain ship direct ordering parameters and assist dealers in utilization of required system ordering tools. Conduct on-site training for dealer parts managers. Conduct on-site and regional retraining sessions for dealerships. Conduct on-site sales presentations for owners, general managers, and parts personnel. Develop, manage, and monitor forecasting and inventory replenishment systems for independent dealer retail locations. Establish and maintain system parameters to reflect dealer requirements. Produce regular standard and ad-hoc reports of dealer performance in customer satisfaction and inventory production.

Provide front line customer support for CNH dealer organization. Resolve concerns and questions on issues related to CNH parts orders using multiple communication processes. Work in the team environment of a busy customer service call center to best assist dealer organization. Interact with field personnel, expediters, inventory analysts, buyers, and marketing to achieve satisfaction of dealers and customers.

Responsible for all North American Domestic freight reconciliation, improvements, and correction of errors. Perform, analyze, evaluate, and interpret accounting and financial information to identify problems and alternate courses of action. Develop numerous reports, many of which are non-standard. Interact with other departments to gather data and problem solve to issue reports that can be used in decision-making processes. Analyze, evaluate, develop, and recommend new methods that strengthen internal controls. Propose changes for improvement to increase the effectiveness and accuracy of accounting data and management reporting. Conduct normal interface for financial systems in dealing with the Information Technology Department to maintain the systems necessary to ensure proper accounting and reporting. Accumulate accounting inputs for current accounting period and prepare necessary formal journal entries and account reconciliation. Interpret accounting policies and procedures as they relate to accounts.