• Utilized Waterfall, Agile, and hybrid versions to manage 15 ongoing 3P data security software and NPI launches. This included CrowdStrike MDR/XDR, Netskope, VMWare Carbon Black, Carbonite, and Absolute partner software.• Managed 40+ 3P sustainment programs, and strategies for cross-departmental alignment, enhanced compliance, and improved partner efficiency.• Development and implementation of processes for Initial Scopes of Work (ISOWs), Detailed Scopes of Work (DSOWs) Requests for Information (RFIs) and services contract refinement working closely with cross-functional teams globally.• Coordinated global team meetings with core and cross-functional employees to drive project deliverable schedules across marketing, engineering, dev ops, technical support, quality, and legal teams.• Collaborated with Dell partners, channels, and ODM software suppliers to enhance software security, services contract refinement, requirements definition, SOW, and legal agreements.

• Aligned strategic direction and prioritization by collaboratively developing and establishing precise quality and customer service objectives with leadership and core team members, enhancing program support.• Reduced product delays and increased completion rates by an average of 20% by identifying and resolving program impediments, including developing solutions or coordinating escalations to the proper groups.• Managed 20+ project stakeholders to align timelines, resource requirements, risks, conflicts, and interdependencies, improving outcomes and satisfaction.

• Enhanced the organization’s revenue positioning as a premium service offering by developing a new Learning and Development program for global Technical Account Managers to optimize technical capabilities.• Tested and validated 38 students (including TAM executive leadership) across all global regions by establishing a new learning standard, including the foundational technical processes and procedures infrastructure.• Achieved a 95% pass rate for coached students by hosting 50+ coaching sessions targeting improved technology comprehension, resulting in organizational recognition.

• Regularly exceeded the annual revenue quota of $25M by 20%, resulting in the “Team Player of the Quarter” and “#1 in the World” awards for 2 consecutive quarters due to consistently outstanding performance.• Increased client satisfaction by 50% year over year through customer spending forecasting via tailored solutions, including endpoints, servers, storage arrays, network topology, virtualization, disaster recovery, and backups.• Attended in depth enterprise level technical training in classroom and lab environments. This provided best-in-class customer solution selling with an emphasis on deep product knowledge.