Support Team Manager
CurrentSupport Team manager for the BTP ABAP Platform team in SAP Ireland.
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Keith Doyle is listed as Support Team Manager at SAP, a with 114326 employees, based in Ireland. AeroLeads shows a work email signal at sap.com and a matched LinkedIn profile for Keith Doyle.
Keith Doyle previously worked as Senior Support Engineer HCM at Sap and Support Engineer HCM at Sap. Keith Doyle holds Bachelor'S Degree, Computer Science from Institute Of Technology, Tallaght.
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I am a Senior Support Engineer in SAP Ireland with 7+ years helping Customers with their HCM Products,focusing mainly on HCM Authorizations, AdHoc Query Reporting and HCM Fiori Apps.In my role I am responsible for updating my team on the latest process changes and providing reminders on best practices around quality and compliance topics.I also take a an active role in training new hires on internal processes and mentoring new Colleagues.
Listed skills include Sap Erp, Windows, Xml, Business Intelligence, and 8 others.
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Ireland
Support Team manager for the BTP ABAP Platform team in SAP Ireland.
County Dublin, Ireland
I am currently working as a Support Team Manager for the HCM Team in Austria and Germany.
County Dublin, Ireland
My role with this team utilizes my technical skills along with many Soft skills as the role is very customer focused. My tasks include: • Providing HCM support for SAP Customers Globally.• Providing support in my main areas of expertise, which include E-Recruiting, HCM Authorizations and Ad Hoc Query (on-premise). • Communicating with various customers on a daily basis via our incident handling system, chat, email, phone and Expert sessions.• Writing customer facing documentation such as Knowledge Base Articles, Wiki content and answering customer queries via our online product forums.• Collaborating with other Support teams to help with issues that involves my area of expertise.• Liasing with Development for bug fixesIn addition to the above core tasks I am also:• Mentor for new Colleagues• Team point of contact for Quality and process topics• Trainer for new hires on processes in Product Support• HCM Onboarding Trainer
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Keith Doyle works for SAP.
Keith Doyle is listed as Support Team Manager at SAP.
AeroLeads has found 1 work email signal at @sap.com for Keith Doyle at SAP.
Keith Doyle is based in Ireland while working with SAP.
Keith Doyle has worked for Sap.
Keith Doyle's colleagues at SAP include Christine Lucea, Mahesh Sariputi, Saurabh Singh, Anuj Gupta, and Hubert Spaeth.
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Keith Doyle holds Bachelor'S Degree, Computer Science from Institute Of Technology, Tallaght.
Keith Doyle is listed with skills including Sap Erp, Windows, Xml, Business Intelligence, Software Development, Integration, Troubleshooting, and Erp.
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