Assist with managing projects for interior/exterior painting, drywall/trim repair, solar panel deconstruction, interior rafter upgrades, and general construction. Additional duties include creating project plans, invoicing, supply chain, customer service, painting, repair, etc.

Transport, set-up, and training of complex medical equipment and supplies to patients, caregivers, and professional medical staff in hospitals, residences, and care facilities. Respiratory equipment includes the following: oxygen concentrators, portable oxygen concentrators, portable oxygen units with multi-use regulators and E, H, M6, M9, MM tanks, etc. including all necessary tubing and cannulas. Additional respiratory/sleep apnea equipment training includes medication nebulizers, homefill units, analyzers, phototherapy lights, oximeters, and watermark HST. Durable Medical Equipment (DME) includes the following: hospital beds, wheelchairs, patient lifts, trapezes, commodes, bath benches, 2 and 4 wheel walkers, canes and crutches, etc.Additional training includes equipment repair, testing, and evaluation, HIPAA compliance, warehouse safety, transport safety, equipment safety, patient safety, fire safety, lifting/transport safety, infection control, sentinel event preparedness, cleaning, storage, hazardous material disposal, medical device tracking, CDPH regulations, residence/care facility/patient evaluations, and dispatch/route duties.

Responsibilities included commercial invoicing, product pricing, and air/ocean freight set-up. Additional responsibilities were communication with the clients/nominated carriers/customs, letter of credit reconciliation, wet stamp, certificate of origin collaboration, and monitoring of the shipping department for accurate freight and crate sizes. Bill of Quantity (BOQ) and Bill of Materials (BOM) were completed and verified for each shipment. Inventory control analysis for warehouse and production operations completed prior to each shipment. All production and logistics operations were verified for ISO compliance and production schedule was maintained on a daily basis. Inventory was verified and cataloged for every shipment. Weekly procurement was validated for every shipment.

Started new business.

Responsibilities included managing a team of 19 tax, wage garnishment services, call center, and production employees which provided internal and external customers with client service, implementation of products, product management, monetary/data files, disbursements, tier 1 resolution, and technical assistance.-Managed and assisted in the creation of a new wage administration product which included cost analysis, timelines, business requirement docs, risk factors, client guidelines, and process manuals-Managed the creation of a Tier 1 call resolution center with over 600 calls a month-Managed the creation of a Stellent workflow solution product which handled 5K documents per month-Decreased drop call volume from 5.9% to 1.2% through efficiency changes and call training-Reduced overtime by 42% through quarter end controls and efficiencies-Increased successful upload rates to agencies from 96.5% to 99.5% through new audit process-Managed over $100B of disbursements per year-Achieved 100% success of SOX and Sas-70 audits every year

Implementation AnalystResponsibilities included providing implementation and support to clients regarding the resolution of complex installation requirements for the Time and Labor Management (TLM), Full Level Tax (FLT), and Payroll products.-Completed 600 implementations in TLM and FLT-Assisted in creating and implementing new FLT implementation procedures-Subject Matter Expert (SME) for Southern California FLT-Assisted in creating audit procedures which resulted in a 50% reduction of rejected packagesRemittance and ComplianceResponsibilities included auditing of tax remittances, deposit cycles, training, and related documentation processed by Remittance Specialists to ensure compliance with agency and banking requirements.-Audited over 90K clients and $500M combined in daily, quarterly, and yearly filings-Created tax processing compliance training curriculum for 6 departments-Identified and solved penalty and interest cases which resulted in over 50K in client savings-Promoted 4 times from Specialist 1 through Technical Support Analyst