Keith Gallagher Email & Phone Number

Wakefield, Massachusetts, United States

Designations/Memberships:• Real Estate Agent since May 2016• Greater Boston Association of Realtors• Massachusetts Association of Realtors• National Association of Realtors• Stoneham Chamber of Commerce• Property Information Network• Realtor.com

Waltham, Ma

• Ensure Constant Contact customers are marketing and delivering emails successfully.• Manage internal compliance escalations from customer support, sales, and partner channels.• Consult with small businesses, non-profits, and partners on best practices to avoid email delivery and performance issues.• Onboard new partners and help them stay compliant with our terms and conditions.• Monitor provisioned accounts for email scams using Splunk software.• Review account email statistics to make sure spam guidelines are met.• Manage compromised accounts.• Monitor accounts potentially using prohibited content.• Write cases in Salesforce for account review to help educate best business practices.

• Act as an advocate for Constant Contact's email best practices and demonstrate the benefits of being a "trusted emailer" with our customers. Demonstrate a sense of urgency when responding to customer issues and use guidelines established by the Compliance and Delivery team to bring about resolution in a timely manner. • Act as first point of contact for customer inquiries on all compliance related issues such as list reviews, confirmed opt-in, list management practices, and account cancellations. May also act as a backup for billing and general email and survey support inquiries. • Develop in-depth knowledge of Constant Contact's compliance policy and procedures and mastery of customer service skills training curriculum.

• Act as first point of contact for customer inquiries on billing, compliance, and technical inquiries.• Educate customers on anti-spam policies and resolve technical issues by integrating use of HTML and CSS.• Recommend and aid in the creation and management of customer social media applications as well as troubleshoot browser, operating system, and email client issues.• Recommend e-mail marketing best practices and assist in customer retention and business partner relations.