Keith Hansen Email & Phone Number

Lockport, New York, United States

Managed 30 employees with a yearly sales volume of $5M. Recruiting, Hiring andTraining, receiving, associate accountability, expense management, departmental growth, inventory preparation, safety and hazardous material complianceResponsible for Profit and Loss statement of the store. Driving customer satisfaction throughout the store and implementing game plans to achieve goals.• Create weekly schedules based on predicted staffing needs, budget and employee requests• Reduced shrink from 2.1% to 1.2% year over year by implementing strong operational processes, and developing my team.• Grew top line sales 10% over the past 3 years as Store Manager through great merchandising and driving the freight flow process.

Managed 40 employees, responsible for scheduling associates to meet customer demand. Ordering goods to meet sales demand, planning for future events.Driving customer satisfaction throughout the store and implementing game plans to achieve goals.• Manage staff of 40, including scheduling and overseeing day-to-day operations• Completed daily inventory replenishment program, identifying inventory errors to improve in stock position.• Hire, onboard and train new employees, including instructing on store safety, customer service standards and operations

Buffalo, Ny

Developed my staff to become a highly efficient team that is profitable.Manage all aspects of store operation and profitability. Ensure that customers are acknowledged, customer project needs are met, concerns are resolved quickly. Forecast scheduling needs to meet customer demand. Supervising Store Associates. Recruit and hire qualified candidates. Determine starting pay and pay increases over time. Observe, evaluate, coach, train, and develop associates. Communicate Home Depot and store objectives to associates. Ensure all products and displays are merchandised effectively. Walk the store with District Managers, Merchants and others to stay proactive on merchandising issues. Develop and communicate store standards to associates. Develop store mission, strategy and objectives and ensure that they are met. Forecast staffing needs. Study competition. Identify trends.

West Seneca, Ny And Cape Coral, Fl

Developed supervisors skills, primary focus was in special orders and the specialty business. Learned to develop great sales specialists and created a world class selling culture in the stores. Worked with my store manager, district manager and district staff one on one and developed strong collaboration and partnerships across all levels.

Amherst, Ny