Keith Hayes

Keith Hayes Email and Phone Number

Programme Director/ Head of Projects – Delivers complex global IT/ Telecoms projects and programmes for the world’s most recognisable organisations.
Keith Hayes's Location
West Down, England, United Kingdom, United Kingdom
Keith Hayes's Contact Details
About Keith Hayes

A Global Projects Director, with extensive knowledge and experience of portfolio management delivering the full life cycle of complex major IT/Telecoms programmes, to both public and private sector organisations regionally and globally.Accomplished at undertaking business and cultural transformational change to implement robust, embedded and streamlined ISO compliant Processes, Governance and Controls within PMO organisations. Builds effective Professional Services project teams capable of delivering programmes and projects, through fostering empowerment, mentoring, personal development, and leading lasting cultural change.An effective leader with a quiet determination who takes ownership and does the right thing. Able to balance the drive for achieving strategic goals, attaining revenue recognition targets and ultimately the desired customer outcome. Exceptionally adept at communicating effectively with Executives and Key stakeholders to assure required outcomes.• Award winning Programme Director – Highly experienced governing teams delivering complex global client facing IT/ Telecom engagements for the world’s most recognisable organisations, contract values more than £100m.• Skilled Portfolio Manager – Instantiates lasting organisational change to provide Lean governance and controls to enable executives and clients to achieve their desired strategic outcomes, typical demand volumes 90 to 100 projects.• Emotionally Intelligent Leader – Extensive knowledge of implementing Project and Project Office frameworks, KPI’s and metrics to drive and develop professional service projects teams that can ultimately delight customers and achieve their business benefits.• Specialties - IT/ Telecoms Shared, Hosted and Managed Services, IT Infrastructure Transition and Transformation, Mass Deployment Projects. Pre-sales, Bid support, Contract Negotiation and Red Reviews. Project budget and planning, Risk/ Issue and Stakeholder Management. Fully conversant with IT Service Delivery/ Management and Operational environments, enabling definition of projects within ITIL framework managed services.SC Cleared, Managing Successful Programmes, Prince II Practitioner, ITIL Foundation, Lean Practitioner

Keith Hayes's Current Company Details

Programme Director/ Head of Projects – Delivers complex global IT/ Telecoms projects and programmes for the world’s most recognisable organisations.
Keith Hayes Work Experience Details
  • Lumen Technologies
    Director, Emea Project Practice (Network And Hosting)
    Lumen Technologies Apr 2019 - Nov 2020
    West Down, England, United Kingdom
    Staff – 30 FTE’s/ 19 CONRevenues – $10.2M Professional Services non-recurring pa.Director for customer project management teams for the EMEA organisation responsible for global IT and Telecoms projects. Implemented process, business system simplification through analysis and determining waste reduction, to merge and transform the teams into one customer facing entity. Improved employee engagement by 19% and dramatically increased customer experience from -36 NPS to +37, achieving +100 NPS score from internal stakeholders.
  • Centurylink
    Director, Project Delivery Emea (Network)
    Centurylink Feb 2018 - Mar 2019
    West Down, England, United Kingdom
    Staff – 16 FTE / 10 CONRevenues - Typical Professional Services values $7M non-recurring pa.Directed project teams delivering global Telecoms projects/ programmes to both Government, Public Sector and Enterprise customers. Focused on optimisation of global customer service delivery and project capability. Created a new Operating System and Best Practice framework for bid engagement, delivery governance, financial/contract management, reporting, and effectively managed commercial change leading to 33% increase in project margins.
  • Level 3 Communications
    Director, Government (Project Delivery)
    Level 3 Communications May 2012 - Jan 2018
    West Down, England, United Kingdom
    Staff – 12 FTE/ CONRevenues – Typical Professional Services values $5M per annum.Delivered individual telecoms programmes to central Government and Public sector organisations, handpicked to lead and develop the overall Government Project Management function. Successfully increased professional services revenues by $1m pa. and bid win rate by 27%. Received Edge award from EMEA executive for support in securing key customer contract negotiations TCV £120M.
  • Level 3 Communications
    Senior Project/ Programme Manager (Government)
    Level 3 Communications Apr 2010 - Apr 2012
    Worcester, England, United Kingdom
    Staff – 20 FTE/ CONRevenues – Typical Professional Services values $3M per Annum.Senior Project/ Programme Manager responsible for delivery of complex multi workstream telecoms projects for Central Government and Public Sector organisations. Successfully managed end to end life cycle of telephony transition to VoIP for UK’s largest central government department TCV $150M.
  • Getronics
    Senior Project Manager
    Getronics Apr 2002 - 2010
    Worcestershire, England, United Kingdom
    Senior project/ programme manager, responsible for the lifecycle of IT programmes & projects for numerous clients across various verticals. Major IT projects up to 2-3 million in value. Recovery of SharePoint at the CBI for their infrastructure and information management programme. Ensuring Getronics’s service and support models were improved and integrated without impact during AD implementation at T-Mobile, prior to successful contract re-negotiation.

Keith Hayes Skills

Service Delivery Financial Risk Prince2 Itil Project Delivery Governance Stakeholder Management Project Planning Managed Services Pre Sales Telecommunications Change Management Program Management Service Management

Keith Hayes Education Details

  • St.Andrews (Church Of England)
    St.Andrews (Church Of England)
  • St.Andrews Cof E
    St.Andrews Cof E

Frequently Asked Questions about Keith Hayes

What is Keith Hayes's role at the current company?

Keith Hayes's current role is Programme Director/ Head of Projects – Delivers complex global IT/ Telecoms projects and programmes for the world’s most recognisable organisations..

What is Keith Hayes's email address?

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What is Keith Hayes's direct phone number?

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What schools did Keith Hayes attend?

Keith Hayes attended St.andrews (Church Of England), St.andrews Cof E.

What skills is Keith Hayes known for?

Keith Hayes has skills like Service Delivery, Financial Risk, Prince2, Itil, Project Delivery, Governance, Stakeholder Management, Project Planning, Managed Services, Pre Sales, Telecommunications, Change Management.

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