Trainer. Mentor. Coach. Effective creation and TNA for business to help achieve both corporate and personal goals. My role is to make the training journey both engaging and attaining buy-in from staff, managers and key stakeholders.17 years experience in L&D, delivering training over a wide spectrum of areas and fields. Wide experience designing training needs solutions and delivering site-specific training solutions for Post Office Ltd, Adecco (creating and delivering training for the government's new Census Online Strategy for the 2021 Census working with the Office for National Statistics) throughout sites UK wide including London, Glasgow, Birmingham, Belfast, Carlisle, Wales and more in a variety of subject areas including staff induction, Heath & Safety, Manual Handling, Fire Safety, Personal Security, Winter Safety, Driver CPC, Soft Skills, Introduction to Management, Customer Interaction, Challenging Conversations, Technology and App training, LMS training and design and much more. Also coached staff and managers in Post Office, delivering career and personal coaching along with training - Introduction to Management, Influencing & Negotiation Skills, Having Difficult Conversations, Accident Investigation, and support solutions as a mentor and Coach. PTLLS Teaching qualification.ILM Certificated.Previously qualified Mechanical Handling Equipment Instructor/Assessor.Now responsible for introducing a new LMS and training strategy for DPD Logistics. currently building engaging online, on the job and classroom based interactive training sessions by scripting, filming, recording voice over audio lines, editing and authoring interactive training videos and pushing for technology-based training solutions. Prolific creator using Rise 360 and building training products with Storyline 360 and the overarching Articulate 360 suite.
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Training ManagerPivotal Nov 2022 - PresentBirmingham, England, United Kingdom -
Logistics TrainerDpd Uk May 2021 - Present -
Hub TrainerDpd Uk Aug 2020 - PresentSpecialist Trainer for DPD UK. Based in the Midlands. Responsible for delivering induction training for both agency staff and new starters. Also responsible for delivering technical SOP training at sites to ensure compliance with company policy and government legislation. -
TrainerAdecco Apr 2019 - May 2020Birmingham, United KingdomDeveloping and delivering induction and management training on behalf of a large governmet client throughout the UK. Worked with SME's, key stakeholders and the client's internal training team to plan, develop and deliver classroom training, UK-wide. Modules included Induction, Information Security, H&S, HR and Technology training (mobile device familiarisation, Chromebook and Google Suite familiarisation) plus various app and program familiarisation. Also worked with our third-party LMS Elearning partner to script and design E-learning training to compliment classroom training that has been rolled out and delivered to staff and managers online, and also developent classroom mitigation training in the event of LMS failure. -
Technical TrainerMonosol, A Kuraray Division Jun 2018 - Nov 2018HartleburyTemporary Technical Trainer for Monosol, primarily developing SOP training, SSOWs, Quality documentation and support materials for area-specific roles and functions. -
Specialist TrainerPost Office Feb 2008 - Mar 2017Uk Regionwide10 years experience in L&D, delivering training over a wide spectrum of areas and fields. Currently delivering site-specific training solutions for Post Office Ltd, including Heath & Safety, Manual Handling, Fire Safety, Personal Security, Winter Safety, Driver CPC and also offer management training and support solutions as a mentor and Coach. SIA Licensed, PTLLS qualification. Also a previously qualified Mechanical Handling Equipment Instructor. UK-wide role, covered Post Office Ltd hubs and sites throughout England, Scotland and Northern Ireland.• Designed and delivered training products to ensure sites and staff reach compliance goals in line with key stake holder goals and in line with UK and EU law, used Kirkpatrick evaluation for effective feedback on personal training delivery, training effectiveness.• Authored training manuals and staff feedback process for all products and processes, rolled out UK-wide Experience of IT/systems project testing and implementation plus user training, involved in both SAPADS user training and TRANSTRAK implementation project as a training product designer and software tester.• Ensured staff and managers remain compliant with UK H&S law, Security Industry Authority requirements, EU and UK driving law (including EU Drivers hours compliance, Driver CPC), Health & Safety Executive compliance through effective training delivery.• Delivered training solutions using a variety of learning styles and methods. Skilled with PowerPoint, excel, word. Adept with technology.Previously responsible for Post Office Supply Chain local learning strategy/microteaching planning and delivery. -
Lead Manager - Security & Receipt And DespatchPost Office Ltd Mar 2003 - Feb 2008Birmingham, United Kingdom -
Security And Management TutorPost Office Ltd Apr 2000 - 2003Birmingham, United KingdomDesigning and delivering training schedules, solutions, strategies and products for Post Office Ltd's Supply Chain operation. Planning yearly training schedules for staff, designing products to deliver key stakeholder and business objectives and plans. Certified SIA trainer specializing in training and development for the Security section of POL.
Keith Hayes Skills
Keith Hayes Education Details
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Earls High SchoolGcse -
The Earls High School Halesowen
Frequently Asked Questions about Keith Hayes
What company does Keith Hayes work for?
Keith Hayes works for Pivotal
What is Keith Hayes's role at the current company?
Keith Hayes's current role is Trainer Manager - Pivotal.
What schools did Keith Hayes attend?
Keith Hayes attended Earls High School, The Earls High School Halesowen.
What skills is Keith Hayes known for?
Keith Hayes has skills like Management, Training, Team Leadership, Coaching, Operations Management, Change Management, Customer Service, Accident Investigation, Risk Assessment, Team Management, Performance Management, Employee Training.
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Keith Hayes
Programme Director/ Head Of Projects – Delivers Complex Global It/ Telecoms Projects And Programmes For The World’S Most Recognisable Organisations.West Down3globalcrossing.com, level3.com, data-tronics.com4 +150178XXXXX
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1hermes-europe.co.uk
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Keith Hayes
United Kingdom
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