Keith Hayes

Keith Hayes Email and Phone Number

Trainer Manager - Pivotal @ Pivotal
Keith Hayes's Location
Cradley Heath, England, United Kingdom, United Kingdom
About Keith Hayes

Trainer. Mentor. Coach. Effective creation and TNA for business to help achieve both corporate and personal goals. My role is to make the training journey both engaging and attaining buy-in from staff, managers and key stakeholders.17 years experience in L&D, delivering training over a wide spectrum of areas and fields. Wide experience designing training needs solutions and delivering site-specific training solutions for Post Office Ltd, Adecco (creating and delivering training for the government's new Census Online Strategy for the 2021 Census working with the Office for National Statistics) throughout sites UK wide including London, Glasgow, Birmingham, Belfast, Carlisle, Wales and more in a variety of subject areas including staff induction, Heath & Safety, Manual Handling, Fire Safety, Personal Security, Winter Safety, Driver CPC, Soft Skills, Introduction to Management, Customer Interaction, Challenging Conversations, Technology and App training, LMS training and design and much more. Also coached staff and managers in Post Office, delivering career and personal coaching along with training - Introduction to Management, Influencing & Negotiation Skills, Having Difficult Conversations, Accident Investigation, and support solutions as a mentor and Coach. PTLLS Teaching qualification.ILM Certificated.Previously qualified Mechanical Handling Equipment Instructor/Assessor.Now responsible for introducing a new LMS and training strategy for DPD Logistics. currently building engaging online, on the job and classroom based interactive training sessions by scripting, filming, recording voice over audio lines, editing and authoring interactive training videos and pushing for technology-based training solutions. Prolific creator using Rise 360 and building training products with Storyline 360 and the overarching Articulate 360 suite.

Keith Hayes's Current Company Details
Pivotal

Pivotal

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Trainer Manager - Pivotal
Keith Hayes Work Experience Details
  • Pivotal
    Training Manager
    Pivotal Nov 2022 - Present
    Birmingham, England, United Kingdom
  • Dpd Uk
    Logistics Trainer
    Dpd Uk May 2021 - Present
  • Dpd Uk
    Hub Trainer
    Dpd Uk Aug 2020 - Present
    Specialist Trainer for DPD UK. Based in the Midlands. Responsible for delivering induction training for both agency staff and new starters. Also responsible for delivering technical SOP training at sites to ensure compliance with company policy and government legislation.
  • Adecco
    Trainer
    Adecco Apr 2019 - May 2020
    Birmingham, United Kingdom
    Developing and delivering induction and management training on behalf of a large governmet client throughout the UK. Worked with SME's, key stakeholders and the client's internal training team to plan, develop and deliver classroom training, UK-wide. Modules included Induction, Information Security, H&S, HR and Technology training (mobile device familiarisation, Chromebook and Google Suite familiarisation) plus various app and program familiarisation. Also worked with our third-party LMS Elearning partner to script and design E-learning training to compliment classroom training that has been rolled out and delivered to staff and managers online, and also developent classroom mitigation training in the event of LMS failure.
  • Monosol, A Kuraray Division
    Technical Trainer
    Monosol, A Kuraray Division Jun 2018 - Nov 2018
    Hartlebury
    Temporary Technical Trainer for Monosol, primarily developing SOP training, SSOWs, Quality documentation and support materials for area-specific roles and functions.
  • Post Office
    Specialist Trainer
    Post Office Feb 2008 - Mar 2017
    Uk Regionwide
    10 years experience in L&D, delivering training over a wide spectrum of areas and fields. Currently delivering site-specific training solutions for Post Office Ltd, including Heath & Safety, Manual Handling, Fire Safety, Personal Security, Winter Safety, Driver CPC and also offer management training and support solutions as a mentor and Coach. SIA Licensed, PTLLS qualification. Also a previously qualified Mechanical Handling Equipment Instructor. UK-wide role, covered Post Office Ltd hubs and sites throughout England, Scotland and Northern Ireland.• Designed and delivered training products to ensure sites and staff reach compliance goals in line with key stake holder goals and in line with UK and EU law, used Kirkpatrick evaluation for effective feedback on personal training delivery, training effectiveness.• Authored training manuals and staff feedback process for all products and processes, rolled out UK-wide Experience of IT/systems project testing and implementation plus user training, involved in both SAPADS user training and TRANSTRAK implementation project as a training product designer and software tester.• Ensured staff and managers remain compliant with UK H&S law, Security Industry Authority requirements, EU and UK driving law (including EU Drivers hours compliance, Driver CPC), Health & Safety Executive compliance through effective training delivery.• Delivered training solutions using a variety of learning styles and methods. Skilled with PowerPoint, excel, word. Adept with technology.Previously responsible for Post Office Supply Chain local learning strategy/microteaching planning and delivery.
  • Post Office Ltd
    Lead Manager - Security & Receipt And Despatch
    Post Office Ltd Mar 2003 - Feb 2008
    Birmingham, United Kingdom
  • Post Office Ltd
    Security And Management Tutor
    Post Office Ltd Apr 2000 - 2003
    Birmingham, United Kingdom
    Designing and delivering training schedules, solutions, strategies and products for Post Office Ltd's Supply Chain operation. Planning yearly training schedules for staff, designing products to deliver key stakeholder and business objectives and plans. Certified SIA trainer specializing in training and development for the Security section of POL.

Keith Hayes Skills

Management Training Team Leadership Coaching Operations Management Change Management Customer Service Accident Investigation Risk Assessment Team Management Performance Management Employee Training Security Operations It Solutions System Testing Mentoring Security Training Driver Training Learning Management Curriculum Design Mechanical Handling H&s Training Manual Handling Project Delivery Customer Experience Team Building

Keith Hayes Education Details

  • Earls High School
    Earls High School
    Gcse
  • The Earls High School Halesowen
    The Earls High School Halesowen

Frequently Asked Questions about Keith Hayes

What company does Keith Hayes work for?

Keith Hayes works for Pivotal

What is Keith Hayes's role at the current company?

Keith Hayes's current role is Trainer Manager - Pivotal.

What schools did Keith Hayes attend?

Keith Hayes attended Earls High School, The Earls High School Halesowen.

What skills is Keith Hayes known for?

Keith Hayes has skills like Management, Training, Team Leadership, Coaching, Operations Management, Change Management, Customer Service, Accident Investigation, Risk Assessment, Team Management, Performance Management, Employee Training.

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