Keith Ingram Email & Phone Number

San Francisco, California, United States

• Responsible for the content workflow of all print, web and digital creative production projects for the organization, supporting 200+ concert and event performances annually, for audiences of 350K+ both locally and.
• Managed ~70 creative design projects monthly, coordinating with Creative Director, Senior Project Manager, Design Team Coordinator to ensure requested marketing materials accurately met the creative brief and hit.
• Oversaw the review/approval process with internal stakeholders, verifying that all editorial comments were applied and maintained throughout proofing cycles.
• Main Point of Contact for suppliers, vendors and various internal cross-functional teams: Patron Services, Development and the Volunteer Council

New York, NY

Full-time caregiver during a family member's illness

San Francisco, CA

• Point of Contact for the Dynamic Analysis Security Testing (DAST) team. Facilitated testing ~74 public facing web and mobile applications to identify potential security vulnerabilities and architectural weaknesses
• Expedited remediation of any high-level vulnerabilities discovered during each quarterly DAST cycle, ensuring compliance with enterprise security policy protocols and timelines
• Tracked application defects through systems of record: JIRA, Threadfix, creating change request tickets and updating security partners with SLA reports and program metrics

San Francisco, CA

Posted daily cash and credit card journals to General Ledger via PeopleSoft. Reconciled prior fiscal year totals against reports generated by the Axiom accounting system

San Francisco, CA

• Supported PMO Project Manager with the launch of a new European Infrastructure Debt Fund, following corporate project management methodology
• Delivered required wholesale project management documentation: project plan, definition, statements of work, risk assessments, work breakdown structures
• Facilitated weekly status meetings and action items for cross-functional teams: roles, responsibilities, project deliverables, timelines, project issues, approvals

San Francisco, CA

• Supported Offers and Promotions Managing Director and three project managers
• Coordinated multiple marketing initiatives: tracked costs, updated budget and monthly sales data, identified monthly forecasting trends, reported to business stakeholders across company
• Tracked promotions and referral program metrics: reported on effectiveness of various marketing media initiatives, provided insights on client enrollment, deposit behaviors
• Improved data reliability by documenting procedures for defining internal processes: troubleshooting data issues, reporting, tracking resolution activities

San Francisco, CA

• Responsible for the preliminary screening of Alternative Investment custody requests submitted by retail investors
• Verified client custody request forms and financial documents complied with current policies before submitting for risk management review
• Updated daily to the system portal, tracking wire purchases processed by service team
• Networked with internal business partners and outside alternative investment issuers to provide outstanding customer service, retain key investors and reduce processing delays

• Performed User Acceptance Testing (UAT) on a web-based contract management system (CMS) for the department of Managed Care Contracts
• Ensured essential data fields were captured and formatted to interface with existing financial accounting systems for reserve reporting, forecasting
• Led testing for enhanced functionality: workflow management, systems interface
• Audited training materials, updated procedures to increase efficiency, improve user experience

Project Coordinator for award-winning international Architecture and Design firm. Supported three Project Managers. Facilitated all financial reporting pertaining to the design and construction of Kaiser Permanente San Leandro Medical Center and Kaiser Permanente Westside Medical Center in Hillsboro, OR

Production Coordinator for international publisher of college-level science textbooks. Provided administrative support for three Managing Editors. Coordinated ~50 print and digital media supplemental material projects in a fast-paced, deadline driven environment.

Editorial Proofreading, Photography

School Of Professional Studies - Certificate Program In Filmmaking

Liberal Arts Studies, Communications