Keith Kariuki Email & Phone Number

Remote

o Managed incidents and requests; communicated with clients to ensure that work is completed to their satisfactiono Escalated service requests as requiredo Demonstrated consistent and proper use of ServiceNow ticketing systemo Effectively balanced high volume productivity demands against ability to provide analytical troubleshooting and problem resolution

Raleigh, North Carolina, United States

o Maintained consistent inventory stock through strong organization of designated stock areas and requisitioned new stock as needed. o Fostered a friendly environment by warmly receiving customers, ascertaining customer needs and assisting by recommending merchandise, describing merchandise and explaining use operation and care of merchandise that falls in line with customer needs.o Addressed customer concerns about company products by clarifying company policy in case of faulty product o Computed accurate sales prices, total purchases and received and quickly processed various forms of payment.

Anderson, South Carolina, United States

o Conducted sensitive research of company products, competitors products and new products and compiled research data using word processing, spreadsheet and presentation software for consideration by company executives.o Performed general office duties such as record upkeep, company supply requisition and managing incoming company correspondence.o Provided swift clerical support to other departments in need of assistance. o Efficiently developed new filing system for company test samples and key documents.