Michael Hinkle Email & Phone Number

● First point of contact in providing support to Windows and Android users● Resolve, prioritize and triage tickets● Tier 1-2 support for end users. Password resets, installing peripherals, Microsoft Office support, ensuring network connectivity● Troubleshooting issues with ELD tablets for drivers

● Windows desktop, laptop, Android and iPhone support for end-users● Troubleshoot printers, scanners and network connectivity● Imaging and deploying application upgrades including backup and recovery ● Ensure drivers tablets are operating as expected

● First point of contact with help desk support● Computer technician including repairs and new builds● Support with firewalls, email/spam filters and the Office 365 admin console● Remote and onsite support which included hardware repair, printer repair both local and networked printers● Disk imaging and repurposing equipment

Medical billing and coding, Work on resolving personal injury cases and balances, Credentialing new and current practitioners with insurance companies, Worked at the front desk during clinic. Check in and check out, scheduling next appointments and assisted with bringing patients to rooms. Minor website design, Maintaining wireless networks and addressing any other computer issues, Maintain computers and keep them in working order.