Keith King Email & Phone Number

I contribute to the Integration Management Office (IMO) for the merger of Connect First Credit Union and Servus Credit Union, ensuring seamless integration of systems, processes, and stakeholder alignment.

Performed analysis, development, configuration, and implementation of the T24 Transact application (core banking system). Gathered user requirements and conducted gap analysis. Wrote functional specifications and obtained stakeholder approval. Worked closely with business stakeholders, vendors, QA/UAT teams and release management to ensure on-time high-quality system deployment. * Addressed user-reported issues by identifying root causes and proposing effective solutions.* Provided exceptional service, precisely capturing solution requirements, and actively supporting team members in project management, ensuring success from concept to completion.* Cultivated client relationships and earned commendations for consistently meeting or surpassing client expectations.Project Highlights:Project: Digital Transformation Project: Digital Client OnboardingEnvironment: T24 Transact, T24 Journey Manager, MuleSoft * Implemented Agile Methodology to execute T24 Transact Analysis SME functions. This involved identifying and providing support for business requirements, conducting gap analysis, designing workflows, improving UI, and facilitating stakeholder communication and approvals.* Collaborated with multiple vendors to ensure adherence to sprint timelines.* Coordinated with the operational QA team to verify the completion of use cases and ensured the application aligns with functional specifications.Project: Banking Transformation ProjectEnvironment: HOBS, T24 Transact* Researched and evaluated technology solutions and presented recommendations for improved system operations.* Designed Account and Deposit products* Played key role in design and development phases to ensure software requirements were met.* Assisted development and production teams by determining application design flaws, thereby optimizing SDLC.

Edmonton, Canada Area

Acted as primary contact and administered large private Group RRSP plan. Created investment plans, utilizing third party Mutual Fund Providers.

Performed credit application, ensuring that all relevant information was recorded. Developed effective investment strategies that where within the clients risk tolerance. Trained client service representatives on referrals, and opportunity spotting. Ensuring all information was inputted within policy guidelines (Anti-money laundering etc.)

Acted as first point of contact for new clients. Opened new personal and business deposit accounts. Ensured proper follow-up contact strategy was followed. Referred to partners when needed.

Used active listening skills to ensure right product solution was sold. Ensured win-win solution was achieved during complaint processes. Trained new staff members on sales process, and product knowledge.

Bachelor Of Arts (Ba), Political Economy

Relevant Courses: Intro. Political Science International Relations Political Theory Inter. Microeconomics Political Economy Developmental.

Lean Six Sigma White Belt

Investment Funds In Canada (Ific)

Certificate In Personal Financial Advice

Completed Personal Financial Services Advice (PFSA) and Financial Planning 1 (FP 1)