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Highly experienced professional with solid global management experience across multiple Business Process Services competencies. Combine strategic and tactical accomplishments in client relationship management, systems implementations, RPA implementations, operational evolution, developing global best practices, and P&L oversight. Superb leadership skills with a record of success cultivating organic growth, streamlining operations, maximizing productivity, and cost optimization. Self-motivated and skilled at vertical and horizontal collaborating and have a proven history developing highly productive cross-functional alliances. Proficient problem solver with great communication skills to collaborate with clients to create strategies, impulse improvement initiatives, operational excellence and achieve business critical objectives. Strong team leader who manages people through mentoring and enthusiastic ownership of company and client vision.
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Senior Avp Global Service DeliverySutherlandGreen Lane, Pa, Us
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Avp Global Service DeliverySutherland Apr 2022 - PresentPennsylvania, United States -
Senior Director, Operations - Finance & Accounting, ProcurementConduent Jan 2015 - Apr 2022Green Lane, Pennsylvania, United StatesOversee a division of Conduent Business Services with 500+ full-time employees focused on providing Finance, Accounting and Procurement services for 18 global clients in Aerospace, Manufacturing, Travel, Transportation, Communications, Real Estate and Healthcare industries. Establish overall direction and strategic initiatives for Delivery lines of business. Track and respond to trends in the market by implementing necessary changes to the organization. Ensure the development of marketing plans that will appeal to a variety of customers on a global basis in order to support sales and profit objectives. Direct P&L responsibility over $50 million dollars with extensive experience managing complex multi-country and multi-site operations. Accountable for the performance, executive relationship and client satisfaction tied to assigned client teams. Design and execute solution proposals and contracts. Drive transformation of the business, focused on organization structure, support function and infrastructure optimization, incremental supply chain outsourcing, labor productivity and automation, service delivery consolidation and efficiency. -
Division Vice President, Operations - Finance & AccountingXerox Jan 2009 - Jan 2015United States, Mexico, Jamaica, India, Philippines, Poland And SpainEstablished multiple Finance & Accounting Shared Services Centers in Manila, Philippines. Duties included directing the accounting operations of Xerox Business Services, a captive, and the shared services of five external clients. Supervised service delivery, technology, facilities and staffing activities for over 1200 full-time employees. Optimized the Manila Shared Services operations by restructuring 900 employees, improved the facilities, business systems, and chargeback procedures to achieve operational excellence. Managed a Profit and Loss Responsibility of over $115 million dollars and defined expense and budget priorities. Set strategies and resolved any issues in coordination with the Chief Financial Officers and Division Controllers of each respective company. -
Director Of Operations - Finance & AccountingArthur Andersen And Acs, Inc. Jun 2000 - Jan 2009United States, Mexico, Jamaica, India, Philippines, Poland And SpainSuccessfully delivered multiple transitions and led operations of the Finance, Accounting and Procurement areas to various global locations including the United States, Mexico, Jamaica, India, Philippines, Poland and Spain for Fortune 50 clients. Expanded to over 600 full-time employees and improved the overall service delivery, enhanced sales and operations and supported staffing, technology and facility activities across all sites. Managed a Profit and Loss responsibility of over $20 million dollars, controlled the staff, budget and expense priorities, and implemented new methods to achieve operational excellence.
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Frequently Asked Questions about Keith Lang
What company does Keith Lang work for?
Keith Lang works for Sutherland
What is Keith Lang's role at the current company?
Keith Lang's current role is Senior AVP Global Service Delivery.
What is Keith Lang's email address?
Keith Lang's email address is ke****@****ent.com
What is Keith Lang's direct phone number?
Keith Lang's direct phone number is +131252*****
What skills is Keith Lang known for?
Keith Lang has skills like Business Process Improvement, Process Improvement, Cross Functional Team Leadership, Management, Vendor Management, Outsourcing, Strategy, Crm, Leadership, Bpo, Training, Service Delivery.
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