Keith Lang Email & Phone Number

South Carolina

Full profit and loss responsibility for the North American hospitality division of WestPoint that services the hotel, cruise line, airline, and institutional market with bed and bath linens. A member of our Senior Leadership Team and reporting to the CEO, I am tasked with increasing profitability and market share through the development of senior level corporate customer relationships, increasing geographic distribution penetration, strengthening existing relationships, and initiating… Show more Full profit and loss responsibility for the North American hospitality division of WestPoint that services the hotel, cruise line, airline, and institutional market with bed and bath linens. A member of our Senior Leadership Team and reporting to the CEO, I am tasked with increasing profitability and market share through the development of senior level corporate customer relationships, increasing geographic distribution penetration, strengthening existing relationships, and initiating relationships with new distribution partners. Show less

Clemson, Sc

Responsibility for sales leadership for the North American hospitality division of WestPoint that services the hotel, cruise line, airline, and institutional market with bed and bath linens. Reporting to the SVP, I am tasked with increasing profitability and market share through the development of senior level corporate customer relationships, increasing geographic distribution penetration, strengthening existing relationships, and initiating relationships with new distribution… Show more Responsibility for sales leadership for the North American hospitality division of WestPoint that services the hotel, cruise line, airline, and institutional market with bed and bath linens. Reporting to the SVP, I am tasked with increasing profitability and market share through the development of senior level corporate customer relationships, increasing geographic distribution penetration, strengthening existing relationships, and initiating relationships with new distribution partners.Sustainability Lead for the Hospitality Division Partner with the SVP and Environmental Director to create innovative products, optimize manufacturing processes, develop communication strategies to support WestPoint Hospitality's goal of producing the most sustainable textiles in the market. Show less

Clemson, Sc

WestPoint Home, Inc. manufactures and markets home furnishing products. It offers sheets, towels and bath accessories, blankets, throws, pillows, and bedding accessories. Additionally, the company provides mattress pads, feather and fiber beds, and comforters. It offers product wholesale distribution and retailing services. The company markets its products under Martex, Charisma, Utica, Patrician, Vellux and Atelier brand names as well as licensed brands such as Rachel Ashwell, Izod, Southern… Show more WestPoint Home, Inc. manufactures and markets home furnishing products. It offers sheets, towels and bath accessories, blankets, throws, pillows, and bedding accessories. Additionally, the company provides mattress pads, feather and fiber beds, and comforters. It offers product wholesale distribution and retailing services. The company markets its products under Martex, Charisma, Utica, Patrician, Vellux and Atelier brand names as well as licensed brands such as Rachel Ashwell, Izod, Southern Tide, and Collier Campbell. It also caters to hospitality and healthcare industries. WestPoint Home is based in New York, New York. WestPoint Home, Inc. operates as a subsidiary of Icahn Enterprises, LP.SpecialtiesBedding, Bath, Hospitality, Drop Ship, Manufacturing, ImportingWebsitehttp://www.westpointhome.comIndustryConsumer GoodsTypePrivately HeldHeadquarters28 E 28th St New York, NY 10016 United StatesCompany Size1001-5000 employees Show less

West Des Moines, Iowa

I was responsible for programs that supported our multiline insurance agents sales and customer service success. I was able to achieve success by developing collaborative working relationships with multiple departments and partners both internally and externally.SpecificallyI was the product owner for the Microsoft Dynamics Customer Relationship Management (CRM) platform. I led the rollout (and two subsequent version upgrades) to our 8 state distribution footprint working… Show more I was responsible for programs that supported our multiline insurance agents sales and customer service success. I was able to achieve success by developing collaborative working relationships with multiple departments and partners both internally and externally.SpecificallyI was the product owner for the Microsoft Dynamics Customer Relationship Management (CRM) platform. I led the rollout (and two subsequent version upgrades) to our 8 state distribution footprint working closely with IT, Sales leadership, and Training. The CRM platform supported ~3500 internal support and external sales users. The Cost Benefit Analysis showed a 25-30% increase in Key Performance Indicators (KPI) including sales activity, sales closing rate, and dollar volume per sale.I presented the Farm Bureau Financial Services' success story at the Microsoft Convergence Conference - the Primary conference for Microsoft CRM. " Microsoft Dynamics CRM in Financial Services - Winning and Retaining Customers"Another large responsibility was leading process improvement initiatives. As a Certified Lean Six Sigma Black Belt, I directed projects that delivered over $1.7 million in bottom line improvements. The first Black Belt at Farm Bureau Financial Services, I was asked to give a presentation to each new Lean Six Sigma class, consult on projects, and sponsor employees working on their designation. Show less

Phoenix, Arizona Area

I was responsible for two key operational functions - Farm Bureau Financial Services' Development Offices and the company's Professional Liability program.The Developmental Offices are turn-key for the new representatives. Everything they need to begin their career, from an office standpoint, is provided so they can focus on building their practice. At the peak I managed 330 offices in 32 locations. Key duties included managing day to day operations, supervising administrative staff… Show more I was responsible for two key operational functions - Farm Bureau Financial Services' Development Offices and the company's Professional Liability program.The Developmental Offices are turn-key for the new representatives. Everything they need to begin their career, from an office standpoint, is provided so they can focus on building their practice. At the peak I managed 330 offices in 32 locations. Key duties included managing day to day operations, supervising administrative staff, determining site location for new centers, lease negotiation with building landlords, and closing centers that had completed their life cycle.The Professional Liability, or Errors and Omissions, program covered ~2500 agents and their staff for claims resulting from an insurance loss that was not paid as the insured expected. Not all of these claims were payable losses under the policy. My responsibilities included-Investigating the claim by interviewing the consumer, agent & staff, and reviewing all pertinent documentation. Averaged 250-300 claims/year investigated.Presenting the claim and leading the discussion with an internal resolution committee.Coordinating claims resolution, either settlement or denial, with the Professional liability carrier, the insured, and the agent involved. Show less

Phoenix, Arizona Area

I shared responsibility with the Regional Vice President for production and new producer recruiting for the State of Arizona.We successfully recruited and contracted over 175 new producers.I led the curriculum development for the 8 week training program for new producers. This training included product knowledge, sales process, and customer service after the sale. Initially, this training was developed for Arizona. When training was centralized, I was part of an advisory group… Show more I shared responsibility with the Regional Vice President for production and new producer recruiting for the State of Arizona.We successfully recruited and contracted over 175 new producers.I led the curriculum development for the 8 week training program for new producers. This training included product knowledge, sales process, and customer service after the sale. Initially, this training was developed for Arizona. When training was centralized, I was part of an advisory group developed a standard training curriculum for the entire company.I researched, vetted, and implemented the Referral Program that is still the program endorsed by Farm Bureau Financial Services and taught to all new producers. Show less

Colorado Springs, Colorado Area

I was responsible for managing 8 offices in a 10 county district in the Southern Front Range of Colorado. My key responsibilities were recruiting new agents/representatives to a Multiline Insurance and Financial Services Career, training new and existing agents on products and sales processes, and driving production to exceed sales targets.Key AccomplishmentsIncreased District book 70% to $11.6 million annualized premium by recruiting, coaching and training new sales agents and… Show more I was responsible for managing 8 offices in a 10 county district in the Southern Front Range of Colorado. My key responsibilities were recruiting new agents/representatives to a Multiline Insurance and Financial Services Career, training new and existing agents on products and sales processes, and driving production to exceed sales targets.Key AccomplishmentsIncreased District book 70% to $11.6 million annualized premium by recruiting, coaching and training new sales agents and mentoring existing sales agents.Led District to the top sales production in the company for 5 consecutive years Recruited, hired, and trained the company Rookie of the Year 3 consecutive years Manager of the Year award Show less

Olathe, Kansas

I was a multiline insurance agent. I grew a successful agency and then took a position as a District Sales Manager to teach others and have a greater impact.Key AccomplishmentsStarted a scratch agency and grew to ~ $1 million through a total account, client centered approach. Achieved Farm Bureau Financial Services’ Million Dollar Club for Life Insurance production 7 times Triple Crown Award winner (awarded for production and profitability in Auto, Property and… Show more I was a multiline insurance agent. I grew a successful agency and then took a position as a District Sales Manager to teach others and have a greater impact.Key AccomplishmentsStarted a scratch agency and grew to ~ $1 million through a total account, client centered approach. Achieved Farm Bureau Financial Services’ Million Dollar Club for Life Insurance production 7 times Triple Crown Award winner (awarded for production and profitability in Auto, Property and Life Insurance – Only top 2% of agents win this award). Show less

Mba, Business, 3.91

Bachelor Of Science (B.S.)

Postgraduate, Corporate Sustainability