Keith Larkin Email & Phone Number

Malvern, Pennsylvania, United States

• Equips Vanguard's Financial Advisor Sales division with timely, robust, and comprehensive data to support decision making and drive business outcomes.
• Develops intuitive data visualizations in Tableau and ThoughtSpot that constructs a narrative around performance trends and future opportunities.
• Uncovered annual savings of $35,000 through process automation in Python.

Malvern, PA

• Leverages quantitative methods to forecast demand and supply drivers for Vanguard's Inbound Contact Centers and improved demand forecasting accuracy by over 10%.
• Acts as an internal consultant to management providing recommendations on operational best practices and staffing strategy.
• Leads planning efforts to execute strategies for resource maximization and alignment to divisional operational goals.
• Realized over $20,000 in annual savings through report consolidation and automation in Tableau.

Malvern, PA

• Analyzes real time operational data to optimize workflow efficiency for Vanguard's Retail Investor Group
• Tracks trends in demand for customer service and reports to stakeholders across the organization
• Supports, tests, and evaluates contact center technology elevations for divisional use
• Designed and implemented a Tableau-based KPI Dashboard to track team's internal demand and enable efficient deployment of resources to projects

Malvern, PA

• Navigated investment guidance conversations to assess suitability and educate clients
• Resolved client conflicts that hinder satisfaction with company
• Facilitated new-hire training to develop talent and help crew members acclimate to a new role
• Acquired Series 7 and Series 63 licensing

Ursinus College

• Nominated by faculty and staff to assist admission counselors in the selection of new Ursinus students
• Conducts informational presentations about the school
• Meets personally with prospective students, and conducts interviews

Admission Department

• Gives informative and persuasive tours to market Ursinus College to prospective students, faculty, and parents looking to invest their precious time and resources in Ursinus College
• Hosts potential students in order to illustrate an accurate depiction of the collegiate lifestyle

Silver Spring, Maryland

• Creates property deal books which contain pertinent information regarding the financial health, terms of loan contracts, and resident demographics,
• Researches the best practices of portfolio operations to create new policy and procedure manuals for residences
• Works with the Vice President to implement strategic processes
• Consolidates various spreadsheets used by the Asset Management team to improve efficiency and analytic capabilities

Washington D.C.

• Researches facts and figures and drafts content for a variety of communications materials, including press releases, articles, media advisories, publications, etc.
• Supports CPDC’s website and social media outreach through the development of blogs and social media content for distribution on Facebook, LinkedIn, Twitter, and YouTube
• Supports special events by providing logistics and communications support

Media, PA

• Provided Children with a safe and positive environment to stay healthy
• Coached and instructed swimming techniques to young children between the ages of 8 and 18
• Collaborated with a team of lifeguards to ensure the safety of patrons

Mba

Bachelor’S Degree, Business And Economics, Magna Cum Laude, Departmental Honors

Activities and Societies: Co-Captain-Men's Swimming, Vice President-Enactus (Business Community Service Club), Cub and Key Society.

Education record

Activities and Societies: Class President from 2008-2012